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POSITION DUTIES AND RESPONSIBILITIES
Responsible for operating switchboard and answering multiple telephone lines
Pleasantly, meet, greet and instruct all visitors, and control daily traffic in the reception area
Responsible for front desk voicemail
Assist in distributing faxes and sorting mail
Responsible for preparing and processing applications for hiring
Maintain and update client/ application spreadsheet tracking
Enter client / employee profile and compliance information into the data system
Create new employee charts and file new documents in records as needed
Create employee profiles as requested by P.D
File HR forms and check for accuracy of completion including personnel documents
Process client charts when requested
Assist in the preparation meetings and taking minutes
Ensure new employee charts are in compliance before DHS audits
Random audits of employee/ clients’ charts,
Assist supervisors with records requests (ex. certificate, subpoenas, copies of medicals...)
Work in collaboration with all departments at BHRAGS ALLIANCE
Ensure that the reception area is neat, organized and a comfortable working/visiting space
Ensure that the visitors log is in order
Create clients sign in and out forms and make it available for operations staff
Maintain the blank forms binder updated
Prepare all needed reports as requested by P.D
Represent the P.D in meetings and events when requested
Participate in family activities and events
Provide short term coverage for operations when needed.
Assign trainings as assigned by P.D
Maintain up to date fiscal compliance with client’s resource distribution
Tag and record all new equipment received
All other duties assigned by the Program Administrator
Education and Experience
High School diploma/GED.
Knowledge of Microsoft Office Suite.
Bi- Lingual Spanish preferred.
Familiarity with the underserved population, including but not limited to, homelessness, substance use, mental health, and LGBTQ populations.
BHRAGS Alliance is the sister agency of BHRAGS Home Care, a not-for-profit 501© (3) organization established in 1980. BHRAGS Alliance is committed to empowering our residents to improve their health and welfare, secure housing, develop valuable life skills, access education, and assimilate into our communities. Under the direction of the Shift Supervisor and Program Director, the Residential Associate provides direct assistance to the clients in adherence to the rules and regulations of the shelter.
