AI Deployment Engineer

<p><span style="color:#000000"><b>What you can expect</b></span></p><p><span style="color:#000000">The AI Forward Deployment Engineer is a customer-focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI-driven use cases and designs. Responsibilities include leading discovery, strategizing solutions, and implementing scalable AI solutions using Zoom’s AI products. Tasks involve defining use cases, designing conversational experiences to enhance customer journeys, and executing solutions.<br><br>The role combines consulting, conversational design, and solution testing, requiring expertise in AI and automation for customer experience and contact centers.</span></p><p><span style="color:#000000"><br><b>About the Team</b></span></p><p><span style="color:#000000">With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.</span></p><p><span style="color:#000000"><br></span></p><p><span style="color:#000000"><b>Responsibilities</b></span></p><ul><li><span style="color:#000000">Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives.</span></li><li><span style="color:#000000">Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes.</span></li><li><span style="color:#000000">Translating business goals into clear, measurable AI use cases and Virtual Agent strategies.</span></li><li><span style="color:#000000">Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements.</span></li><li><span style="color:#000000">Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities.</span></li><li><span style="color:#000000">Building and configure AI solutions within the customer's Zoom platform.</span></li><li><span style="color:#000000">Guiding customers through testing, UAT, optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success.</span></li><li><span style="color:#000000">Contributing to internal knowledge assets and stay current with AI, CX, and contact center industry trends.</span></li></ul><p><span style="color:#000000"><br></span></p><p><span style="color:#000000"><b>What we’re looking for</b></span></p><ul><li><span style="color:#000000">5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles.</span></li><li><span style="color:#000000">Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic recommendations effectively.</span></li><li><span style="color:#000000">Collaborate with technical teams to direct solution design or implementation effectively.</span></li><li><span style="color:#000000">Translate business challenges into automation or AI applications effectively.</span></li><li><span style="color:#000000">Possess experience in professional services or consulting with a focus on direct customer delivery.</span></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><b>Salary Range or On Target Earnings:</b></p><p style="text-align:inherit"></p><p style="text-align:left">Minimum:</p>$65,400.00<p style="text-align:inherit"></p><p style="text-align:left">Maximum:</p>$158,700.00<p></p><p><span>In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.</span></p><p></p><p><span>Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.</span></p><p></p><p><span>We also have a location based compensation structure;  there may be a different range for candidates in this and other locations</span></p><p><span>At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!</span></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><span>Anticipated Position Close Date:</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>06/15/26<p></p><p><b>Ways of Working</b><br>Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.</p><p></p><p><b>Benefits</b><br>As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank" rel="noopener noreferrer">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank" rel="noopener noreferrer"> </a>for more information.</p><p></p><p><b>About Us</b><br>Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.<br>We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.</p><p><br><b>Our Commitment​</b></p><p>At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.</p><p><br>If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361" target="_blank" rel="noopener noreferrer">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Non-accommodation-related</span> requests, such as application follow-ups or technical issues, will not be addressed.</p><p></p><p><span style="color:#292a2e">Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our </span><a href="https://www.zoom.com/en/trust/candidate-privacy-statement/" target="_blank" rel="noopener noreferrer"><span style="color:#1868db"><u>candidate privacy statement</u></span></a><span style="color:#292a2e"> for more information of how we use your data.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>#LI-Remote