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Associate Product Manager, Digital Product Management
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Our technology organization is transforming how we work at Smurfit Westrock. We align with our businesses to deliver innovative solutions that:
Address specific business challenges, integrate processes, and create great experiences
Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age
Imagine how technology can advance the way we work by using disruptive technology
We are looking for a forward-thinking technologist that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.
Position Summary
Smurfit Westrock is seeking an Associate Product Manager, Digital Product Management, to manage support and maintenance for our external facing digital tools. You'll handle incidents, gather requirements for enhancements, and ensure these platforms continue delivering value. You'll also support successful product implementations through effective coordination and stakeholder engagement. Additionally, you'll provide training and ongoing support to end-users, helping them adopt new systems and processes effectively.
Key Responsibilities
Application Support: Monitor and manage day-to-day operations of CDP, LINK, and IOP to ensure stability and performance.
Incident Management: Respond to and resolve user-reported issues, coordinating with technical teams as needed.
Enhancement Gathering: Collaborate with stakeholders to collect and document requirements for product improvements.
Value Assurance: Ensure digital tools continue to meet user needs and deliver business value.
Implementation Support: Assist in planning and executing product rollouts, ensuring smooth adoption and functionality.
Platform Configuration: Configure digital tools to meet specific customer requirements and use cases.
Training: Educate end-users on new systems, features, and processes to ensure effective usage.
Stakeholder Communication: Act as a liaison between users, product teams, and developers to align expectations and outcomes.
Documentation: Maintain clear records of incidents, enhancements, and operational procedures.
Required Qualifications
Minimum of 2 years' experience in digital products, preferably within enterprise or manufacturing sectors.
Degree in Business, Computer Science, Engineering, or a related field preferred; equivalent practical experience in product management or related disciplines also to be considered.
Demonstrated success managing both internal tools and customer-facing applications.
Proven experience as an analyst with focus on digital solutions
Ability to gather functional business requirements and opportunities
Proven ability to educate end-users on new systems, features, and processes to ensure effective adoption and usage
Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications
Background in packaging, logistics, or manufacturing industries.
Familiarity with Agile methodologies and Azure DevOps.
What we offer:
Corporate culture based on loyalty, integrity, & respect.
Comprehensive training with numerous learning and development opportunities
A competitive salary reflecting skills, competencies, and potential.
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of our daily work.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
