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The Application Support Analyst is responsible for providing timely and effective technical support for all applications within Horry County Government. This role involves troubleshooting issues, resolving user problems, Report design, and ensuring the smooth operation of applications within the organization. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities, and a passion for providing exceptional customer service.
Duties for this Position
Ensure a very high level of customer service is delivered to both internal and external system users.
Provide first-line technical support to end-users for a range of applications.
Troubleshoot and resolve application-related issues, including:
Software installation and configuration problems
Data entry and retrieval errors
User access and permission issues
System performance and stability problems
Test and install software upgrades, updates, and system enhancements.
Document and track all support requests and resolutions in a ticketing system.
Proactively identify and resolve potential application issues before they impact users.
Provide end-user training and support on application usage and best practices.
Communicate effectively with end-users, management, and vendors.
Create and maintain comprehensive user documentation and knowledge base articles.
Work closely with other IT Teams to ensure seamless application performance and issue resolution.
Assist and work in coordination with the Project Manager.
Other duties as assigned
Position Minimum Requirements
Horry County policies, standard operating procedures, and guidelines.
Horry County Information Technology policies, standard operating procedures, and guidelines.
Experience with ticketing systems.
Strong understanding of software applications and their underlying technologies.
Proficient in troubleshooting and problem-solving techniques.
Familiarity with database concepts.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
Exceptional customer service and interpersonal skills.
Proactive, self-motivated, and a strong team player.
Additional Information
BA/BS in Information Systems or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Preference will be given to applicants with one or more of the following credentials:
work experience in a comparable position
SQL and/or SSRS report experience
Must be able to pass required pre-employment physical and background check
Must be willing to occasionally work after hours, including nights and weekends.
