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The branch manager is responsible for the overall success of the branch and serves as the face of Amboy Bank to the local community. The manager leads a team of professionals in meeting the needs of our clients, provides exceptional service and ensures a strong operational environment. The manager provides coaching, training, and development to all staff members, ensuring complete commitment to the Bank’s values and overall business objectives.
The manager will maintain a strong focus on external business development and community involvement by making business development calls and participating in community events.
Essential Functions
Contribute to the continuous growth of the branch by actively identifying and pursuing new business development opportunities (which may require travel to and from prospective client locations; attending community events or contacting businesses via phone, in person or email); and ensuring continued customer satisfaction and retention of all existing relationships.
Focus on proactive and innovative branch initiatives to promote branch growth and customer retention through the development and implementation of a sound business plan.
Maintain a strong presence in the local community by participating in community events and involvement and leadership in professional and non-profit organizations.
Manage the sales and service process, follow-up activities, and referral lead generation through active use of the Bank's Gold mine system.
Manage customer complaints and service issues.
Exhibit sound judgment in addressing client problems and overdrafts.
Ensure all branch staff comply with bank operating policies and procedures to avoid losses and maintain a satisfactory audit rating.
Conduct weekly meetings and daily observations discussing client experience, needs-based selling, branch security, compliance and operational procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Manage performance standards; develop staff to build a cohesive and effective team.
Monitor and evaluate the development needs of staff members; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.
Inform team members of key retail branch strategies and initiatives.
Take personal ownership and pride with an entrepreneur mentality for the branch facility and premises.
Manage all aspects of branch environment and delivering excellent customer service, both internally and externally.
Conduct individual coaching sessions with each branch team member.
Maintain awareness of competitor products and sales initiatives.
Participate in ongoing sales training and development.
Display high level of problem resolution skills.
Serve as a positive role model and demonstrate Amboy Bank values in all actions.
Performs other duties as assigned
Job Requirements and Qualifications
Willingness to develop a working knowledge of the teller system and develop capability of researching cash discrepancies.
Expectation is manager will have a primary branch however, position requires flexibility and willingness to travel to other locations/branches and to adapt to schedule changes during the workday.
Job requires strict attention to details and thoroughness in the completion of job duties.
Job requires use of critical thinking and use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Job requires monitoring and assessing the performance of you, others, and the organization to make improvements or take corrective action.
Job requires developing constructive and cooperative relationships with others.
Job requires a high level of coordination, organization, planning, and prioritization of work, and management of one’s own time.
Job requires honesty, integrity, and ethical behavior.
Job requires a willingness to take on responsibility and challenges.
Education and Experience
Bachelor’s degree in business, finance, or related field.
Five years of management experience in a retail banking environment.
Three years of experience in a sales and customer service role.
