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A Branch Operations Manager provides personalized financial solutions by assisting customers with daily banking needs, opening and maintaining accounts, and recommending appropriate products and services.
Core Responsibilities:
Business Growth and Relationship Management:
Establish a steady rhythm for SBA business progress within the market, covering a range of elements such as:
Organizing calls and monitoring outcomes
Client retention calls
New client prospecting
Engaging in telephone conversations as part of external outreach efforts
Networking events
Maintain and broaden a sophisticated COI base consisting of community and business influencers to boost referral generation
Accountable for sales-related activities, credit analysis, structuring loans correctly, packaging and submitting SBA loan requests, conducting client interviews, and assessing individual qualities
Foster and create innovative networks to expand the scope of business relationships
Credit and Lending Expertise:
Shows adeptness in interpreting financial tools and credit opportunities for businesses, including:
Structuring customized terms and offerings based on business needs, asset lifespan, and strategies for expansion
Examining financial statements and tax returns to determine applicant creditworthiness and risk
Aligning short- and long-term credit needs with business sales cycles and future growth plans
Providing guidance to clients regarding financial institution underwriting standards, SBA programs, and applicable governmental regulations
Coordinating with attorneys, loan closing specialists, and internal teams to ensure timely loan closing and funding
Balancing business objectives, customer expectations, and risk management requirements
Adhering to Seacoast Bank’s Code of Conduct and ethical standards
Mentoring and coaching new SBA lenders to support professional development
Ensuring compliance with bank policies and procedures, including BSA, AML, and OFAC requirements
Reviewing loan applications and collecting required documentation while following fair lending and ethical sales practices
Resolving customer concerns promptly and professionally, escalating issues when necessary
Qualifications and Experience:
High school diploma or equivalent required
College degree in a finance-related field preferred
Minimum of five years of directly related SBA lending experience preferred
At least 10 years of experience in business development and/or financial services
Strong written, verbal, and interpersonal communication skills
Proficiency in using desktops, laptops, tablets, smartphones, and Microsoft Office applications
