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<strong>About The Role<br><br></strong>The Corporate IT Specialist serves as the primary point of contact for internal team members. This full in-office role demands exceptional interpersonal skills, a calm and professional demeanor under pressure, and a working familiarity with office hardware, phone systems, and support tooling. You will be the face and voice of Resicap, ensuring every interaction is handled with warmth, accuracy, and efficiency.<br><br><strong>Key Responsibilities<br><br></strong>Customer Interaction<br><br><ul><li>Serve as the first point of contact for all tickets and office assistance needs.</li><li>Provide timely, accurate, and empathetic responses to questions regarding technical setup and tech usage.</li><li>Escalate complex issues to the appropriate teams while maintaining ownership of the customer experience.</li><li>Log all interactions and resolutions accurately within the ticketing systems.</li><li>Phone & Communications Systems</li><li>Able to manage and operate multi-line phone systems and VoIP platforms with proficiency.</li><li>Setup triage and routing of calls to the appropriate departments or team members.</li><li>Monitor shared voicemail and communication inboxes and ensure timely follow-up.</li><li>Assist in maintaining phone system configurations and escalate technical issues as needed.<br><br></li></ul>Hardware & Office Technology<br><br><ul><li>Perform basic troubleshooting and upkeep of office hardware including computers, printers, scanners, and peripheral devices.</li><li>Coordinate with leadership for equipment provisioning, repairs, and replacements.</li><li>Maintain an organized inventory of office equipment and supplies.</li><li>Serve as the on-site point of contact for hardware vendors and technicians.<br><br></li></ul>Administrative Support<br><br><ul><li>Assist with data entry, document preparation, and records management.</li><li>Support scheduling, meeting coordination, and visitor management.</li><li>Contribute to continuous improvement of front-desk procedures and support workflows.</li><li>Maintain a professional, welcoming, and organized reception environment at all times.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>2+ years of experience in a customer-facing support, front desk, or call center role.</li><li>Demonstrated ability to communicate clearly, professionally, and empathetically with customers across all channels.</li><li>Comfortable working in a fast-paced, in-office environment with frequent interruptions.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM or ticketing systems.</li><li>Strong organizational skills with keen attention to detail.</li><li>Proven ability to multitask and prioritize across simultaneous responsibilities.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li>Experience managing or troubleshooting multi-line VoIP or PBX phone systems.</li><li>Hands-on familiarity with office hardware management (computers, printers, AV equipment).</li><li>Prior experience in property management, real estate, or residential services.</li><li>Exposure to helpdesk or IT support environments is a strong plus.</li><li>Bilingual (English/Spanish) communication skills are highly desirable.<br><br></li></ul>Work Environment and Schedule<br><br><ul><li>This is a fully in-office position at our Atlanta headquarters – remote or hybrid arrangements are not available for this role.</li><li>The standard schedule is Monday–Friday; occasional Saturday availability may be required during peak periods.</li><li>Physical requirements include prolonged periods of sitting at a desk, operating a computer, and handling office equipment up to 50 pounds.</li><li>Must be able to speak clearly and for extended periods on phone calls throughout the workday.<br><br></li></ul>IND1
