Customer and Admin Support

In this role, you will serve as the front desk receptionist, primary customer support contact, and an administrative assistant for internal operations. You will be responsible for managing incoming communication, assisting customers with concerns, and supporting daily office functions to ensure smooth and efficient operations.

Key Responsibilities

Customer Support

Serve as the primary point of contact for incoming calls and customer inquiries.

Communicate professionally and assist with resolving customer concerns.

Document and track customer issues to ensure timely follow-up.

Coordinate with store teams to help facilitate resolutions.

Follow up to ensure customer concerns are addressed.

Administrative Support

Maintain and update basic records, reports, and spreadsheets.

Organize and file documents to ensure accessibility and accuracy.

Support internal communication and reporting needs.

Assist with general office tasks and daily operations.

Office Coordination

Keep office areas organized, clean, and functional.

Monitor and maintain office supplies and inventory.

Receive and organize incoming deliveries and materials.

Qualifications

Strong customer service and communication skills

Organized and detail-oriented

Ability to multitask and manage time effectively

Basic computer and administrative skills

Work Expectations

Provide professional and timely customer support

Maintain organization and accuracy in administrative tasks

Communicate effectively with team members and leadership

Support overall office operations as needed

Meet all deadlines and complete tasks in a timely manner

Maintain a high level of customer satisfaction through professional and effective service

Build and maintain positive working relationships with internal staff

Communicate clearly and consistently with team members and leadership

Stay organized and manage responsibilities efficiently

About AL-WAHBAN MANAGEMENT LLC

Alwahban Management is the corporate office supporting an auto retail business with over 50 locations. We oversee daily operations, ensuring organization, efficiency, and strong internal processes across all stores. Our team works closely with store leadership to maintain clear communication, resolve issues, and uphold consistent operational standards. We are committed to creating a professional environment focused on teamwork and quality service.