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Customer Care Representative, Amazon Health Services
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DESCRIPTION
As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This role will require you to work a variable reduced hour schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements.
#everydaybetter
Key job responsibilities
Core Responsibilities
Virtually assist customers and other advisors over the phone, email, and on the web
with billing/insurance verification, product, or service questions
Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers having in each
interaction
Take a hands-on approach to resolving every issue, owning it from start to finish or
partnering with pharmacist and pharmacy staff if clinical advisement is necessary
Provide best-in-class service experience for our customers while working in a fast-paced
environment
Help answer customer inquiries regarding their insurance and copays, as well as shipping
needs
Provide our customers with technical support when navigating pharmacy.amazon.com
Serve customers in a timely manner to ensure we are maximizing our relationship with
them
Understand each interaction is about more than solving a single problem, but an
opportunity to build a long-term relationship
Promote customer privacy and safety by maintaining adherence to the company's Work
From Home policy
BASIC QUALIFICATIONS
High school or equivalent diploma
6+ months of professional experience working with computer and web-based tools
Experience multitasking with phone and computer skills
Submit and pass a pre-employment drug test in order to be considered
PREFERRED QUALIFICATIONS
1+ years of relevant phone or email customer service experience
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working in healthcare environment
Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as a team member
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location.
Starting
Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
