Drug Access Navigator - 12 month contract

June 8, 2026

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<h1>Job Details</h1>This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.<div><div>Responsibilities:</div><div><ul><li>Provide support to patients and health care providers, including but not limited to information on the Patient Support services, specific diseases and therapies based on manufacturer provided materials and product monograph; </li><li>Work with patients and families to complete a needs assesment related to medication access; </li><li>Acts as a liaison between patients, families, health care providers and payers related to medication access. </li><li>Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials </li><li>Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient. </li><li>Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph; </li><li>Database management and ongoing auditing of files and information captured; </li><li>Administer and adhere to case-management protocols, including data collection, on-going patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; </li><li>Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed; </li></ul></div></div><div><div><ul><li>Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required; </li><li>Attend pharmaceutical meetings as required; </li><li>Attend patient meetings, conferences as needed to educate patients and providers on Patient Support Program services; </li><li>Work with patient associations and advocacy groups, as required; </li><li>Establish and maintain partnerships with pharmaceutical team; </li><li>Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise; </li><li>Clear communication to the manager, team and the client regarding the management of patient cases; </li><li>With the managers, participate in the training process of new Drug Access Navigator, including but not limited to shadowing & call monitoring. </li><li>Provide feedback regarding current protocols, databases, processes, inter-departmental relationships </li><li>Report Adverse Events / Severe Adverse Events following program Standard Operating Procedures; </li><li>The Drug Access Navigator will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role. </li></ul></div><div> </div></div><div><div> </div><div>Education:</div><div><ul><li>Requires a minimum of three (3) years, and preference of greater than five (5) years, in the healthcare, pharmaceutical or insurance industry or related experience; </li><li>The preferred candidate has healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry; </li><li>Bilingualism (French and English) strongly preferred; </li></ul></div></div><div> </div><h1>Schedule</h1>Full time<h1>Accessibility Policy </h1>Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1>Salary Range*</h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>$61,400 - 94,490 CAD<h1>Affiliated Companies</h1>Affiliated Companies: Innomar Strategies<h1>Equal Employment Opportunity</h1><h1></h1>Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email <a target="_blank" href="mailto:hrsc@amerisourcebergen.com">hrsc@cencora.com</a>. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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