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<p><strong>Customer Account Manager (CAM) – Enterprise</strong></p><p><strong>Location:</strong> Hybrid – Durham, NC</p><p><br></p><p><strong>About this Opportunity:</strong></p><p><br></p><p>Our client high-growth SaaS organization is seeking a strategic and results-driven Customer Account Manager (CAM) to manage and expand a portfolio of Enterprise-level customers across the U.S. This role is focused on driving customer retention, revenue expansion, and long-term strategic partnerships within complex enterprise environments.</p><p>The ideal candidate has a strong background in enterprise account management, executive engagement, and navigating complex sales cycles. This opportunity is ideal for someone who thrives in consultative selling, understands how to drive multi-product adoption, and can position solutions around measurable business outcomes.</p><p>This is a hybrid role that must be based in Durham, NC.</p><p><br></p><p><strong>About You:</strong></p><p><br></p><ul><li>You have 5+ years of experience in enterprise SaaS sales, account management, or customer growth roles.</li><li>You have a proven track record of managing and expanding enterprise-level customer accounts.</li><li>You consistently exceed quota and drive measurable ARR growth through strategic upsell and cross-sell initiatives.</li><li>You are highly skilled at navigating complex, multi-threaded sales cycles involving multiple stakeholders and executive decision-makers.</li><li>You are confident engaging C-level executives and business leaders across Finance, Operations, Compliance, and Technology teams.</li><li>You have strong strategic planning, forecasting, and pipeline management capabilities.</li><li>You thrive in fast-paced, high-growth environments and operate with a strong sense of ownership and accountability.</li><li>You are collaborative, proactive, and focused on delivering exceptional customer outcomes.</li></ul><p><br></p><p><strong>What You Will Do:</strong></p><p><br></p><ul><li>You will manage a portfolio of Enterprise customer accounts with accountability for ARR growth, retention, and customer success.</li><li>You will develop and execute strategic account plans aligned to customer business objectives and long-term growth opportunities.</li><li>You will identify and drive large-scale upsell and cross-sell opportunities across complex organizations.</li><li>You will build executive-level relationships and act as a trusted advisor to key stakeholders.</li><li>You will lead strategic business reviews, customer presentations, and high-value negotiations.</li><li>You will manage complex enterprise deal cycles from opportunity creation through close.</li><li>You will proactively identify business challenges, operational inefficiencies, and growth opportunities within customer environments.</li><li>You will maintain accurate forecasting, pipeline management, and CRM discipline using Salesforce or equivalent tools.</li><li>You will collaborate cross-functionally with Customer Success, Product, Marketing, and Leadership teams to drive customer outcomes and long-term retention.</li><li>You will help customers maximize the value of their existing solutions while uncovering opportunities for broader platform adoption.</li></ul><p><br></p><p><strong>What You Will Need:</strong></p><p><br></p><ul><li>Bachelor’s degree or equivalent practical experience.</li><li>5+ years of experience in enterprise SaaS sales, strategic account management, or quota-carrying customer growth roles.</li><li>Proven success managing complex enterprise accounts and executive relationships.</li><li>Strong understanding of enterprise sales methodologies, forecasting, and strategic account planning.</li><li>Experience managing multiple high-value opportunities simultaneously.</li><li>Excellent communication, presentation, negotiation, and executive engagement skills.</li><li>Strong CRM and pipeline management experience, preferably with Salesforce.</li><li>Experience within SaaS, FinTech, ERP, compliance, finance, payroll, or tax-related industries is highly preferred.</li><li>Experience working within complex enterprise ecosystems and multi-product environments is a plus.</li></ul><p><br></p><p><strong>What’s in it for You:</strong></p><p><br></p><ul><li>Opportunity to join a rapidly growing SaaS organization with strong market momentum.</li><li>Direct ownership of strategic enterprise customer relationships and revenue growth.</li><li>High visibility with executive leadership and cross-functional teams.</li><li>Competitive compensation with uncapped earning potential.</li><li>Collaborative, performance-driven culture with strong career advancement opportunities.</li><li>Hybrid work environment with flexibility and professional development support.</li></ul>
