Health Information Management Coordinator
At Virginia Heart, we aim to create exceptional experiences for both our patients and our employees. our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.
Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
Responsible for performing a variety of duties related to processing and completion of medical records requests as well as scanning and indexing records into Epic. These functions are performed in accordance with all applicable laws and regulations including HIPAA and Virginia Heart’s policies, procedures, and standards. Position is full time, Monday-Friday, 8:00 a.m. to 4:30 p.m.
Exhibits Core Behaviors Consistently
Demonstrates strong, effective, and professional communication skills. Enthusiastic, adaptable to a fast paced and ever-changing environment, and reliable. Has strong problem-solving skills, attention to detail, and ability to balance multiple duties and projects. Maintains confidentiality in all matters.
RESPONSIBILITIES:
Medical Records Requests/Release of Information
Processes requests for medical records from multiple parties including patients, physicians, hospitals, life insurance, legal requests including subpoenas. Requires critical thinking skills to analyze and produce records from the electronic medical records (EMR) systems based on the appropriate protocols and authorizations. Obtains proper written authorization from patients when required. Responds to urgent requests quickly and appropriately with providing minimum necessary. Generates invoices for records to third party as according to company, state and federal guidelines and collects and records payments appropriately.
Scanning
Accurately performs indexing process of records in Epic. Completes all DCS indexing tasks as defined by Virginia Heart for productivity and quality standards. Works the assignments in the appropriate DCS work queues to ensure timely processing of all work assignments.
HIPAA Compliance/Documentation
Recognizes and understands HIPAA regulations as they apply to the release and distribution of protected health information. Adheres to Virginia Heart's policies and procedures designed to ensure HIPAA compliance including use of approved release forms, etc. Makes appropriate decisions regarding release of information in emergency/coordination of care situations.
Customer Service
Responds promptly to inquiries and requests with a friendly attitude. Utilizes Nice-In-Contact phone system by answering department phone calls and transferring calls appropriately and/or taking staff messages and sending to the appropriate pool for in-basket review within Epic. Provides quality service to all customers, internal and external, according to HIM Department protocols and HIPAA guidelines. Resolves routine problems and concerns. Communicates in a courteous, prompt, and professional manner.
Reporting
Records information into the electronic health record (EHR) modules as outlined in department protocols and manuals. Reports errors and misguided communications for immediate resolution.
Computer / Technology Skills (Software amp; Hardware)
Demonstrate the ability to use an electronic medical record (EMR) system such as Epic, GEMMS or other. Position requires working knowledge of Microsoft Word, Excel, and Outlook (e-mail). Must be computer literate.
Organizational Skills / Work Ethic
Must be able to organize and process tasks based on priority/time constraints. Should possess the ability to multi-task. Proactively moves from one task to another without direction from leadership. Works independently and relies on self-motivation to achieve individual and departmental goals. Displays a willingness to learn and cross-train to perform additional tasks when required.
Interpersonal Skills
Portrays a positive attitude and adapts easily to change. Works well with others and supports co-workers in a "team" environment. Builds rapport with internal and external customers. Uses proper etiquette in all modes of communication (phone, e-mail and face-to-face).
SKILLS amp; QUALIFICATIONS:
- High School Diploma or equivalent required
- Medical Office experience preferred
- Experience answering phone calls
- Electronic Medical Records and/or Scanning experience preferred
- Prior experience with the use of an Electronic Medical Record (EMR) preferred such as Epic, GEMMS, or other
- Excellent verbal communication skills
- Strong organizational and analytical skills
- Ability to multi-task
This job description in no way states or implies that these are the only job duties to be performed by the employee occupying this position. Employee may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all federal, state, and municipal laws
We offer a competitive salary and a comprehensive benefits package, including: medical/dental/vision insurance, life insurance, disability insurance, 401(K), and paid vacation, sick and holidays.
We are proud to be an equal opportunity employer.
