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[Hiring] Customer Service Advocate @UnitedHealth Group
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Role Description
This position is Remote in Eastern, Central, OR Mountain Time Zone. You will have the flexibility to work remotely as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
This position is full-time, Monday-Friday. Employees are expected for work one of our standard 8-hour shifts below with the flexibility to work occasional overtime and weekends:
10:00 AM – 6:30 PM CST / 11:00 AM – 7:30 PM EST / 9:00 AM – 5:30 PM MST / 8:00 AM – 4:30 PM PST
11:30 AM - 8:00 PM CST / 12:30 PM - 9:00 PM EST / 10:30 AM - 7:00 PM MST / 9:30 AM - 6:00 PM PST
We offer a comprehensive 9-week paid training program. The hours during training will be 9:00am - 5:30pm CST from Monday - Friday. Please note that 100% attendance is required throughout the training period to ensure your success in the role.
Training will be conducted virtually from your home and will be required to turn your camera on.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider.
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.
Qualifications
High School Diploma / GED OR equivalent work experience.
Must be 18 years of age OR older.
1+ years of customer service OR call center experience.
Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer systems.
Requirements
This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods.
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours between 10:00am- 8:00pm CST including the flexibility to work occasional overtime and weekends.
Preferred Qualifications
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations and Medicaid).
Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design).
Sales OR account management experience.
Experience with successfully working in a remote, home-based environment, maintaining productivity, communication, and collaboration using digital tools.
Telecommuting Requirements
Reside within the Eastern, Central, OR Mountain Time Zone.
Ability to keep all company sensitive documents secure (if applicable).
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. (UHG requires a wired internet connection: cable, DSL or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed standard is 20mbps download/5mbps upload. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
Benefits
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment.
Application Deadline
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
