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This position provides quality review and support to the AmWell Medical Group (AMG). The RN candidate will be employed by American Well providing review and support to the AmWell Medical Group Practice.
The AmWell Medical Group is comprised of board-certified, credentialed, qualified physicians and other allied providers and built to provide online healthcare services for American Well’s Online Care clients.
The AmWell Medical Group currently provides acute care services in approximately 44 states, with the expectation of expanding to providing other medical services in all 50 states in the future.
Care is delivered utilizing American Well’s Online Care system, allowing patients to connect with physicians immediately, removing traditional barriers to healthcare access.
Participate in monthly Ongoing Professional Provider Evaluation (OPPE) - in depth provider case reviews
Identify provider trends, deficits in clinical and documentation standards
Participation in Provider coaching/training
Participate in monthly client meeting to understand and support client expectations
Initiation and management of Prior Authorizations
Participation in workflow design and QA improvements
Participation in risk management planning
Participation in ongoing policy and procedure design and editing
Participation in regulatory assessment and compliance planning
Interface with providers as needed
Provide clinical support to other departments as needed to support organizational initiatives
Participation in department and committee meetings
Participation in the development of a process that measures outcomes
Participation in the quality management program, including investigation of red flag cases and adverse events
Participate in root cause analysis
Qualifications
Registered nurse with a broad range of clinical experience; minimum of 10 years in practice
Experience managing clinical outcomes based on a variety of acute and chronic illnesses
Strong communication skills; ability to build professional relationships with providers to provide ongoing feedback/coaching
Strong analytical skills, review and analysis of metrics, identify provider issues
Strong technical and application skills to support providers/patients
Interpretation and manipulation of clinical data via excel spreadsheets
Experience providing remote care/support is a plus
Desire to be a part of the telehealth innovation
Benefits
Flexible Personal Time Off (Vacation time)
401K match
Competitive healthcare, dental and vision insurance plans
Paid Parental Leave (Maternity and Paternity leave)
Employee Stock Purchase Program
Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
