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The Regional Client Executive is responsible for the overall strategic management, growth, and financial performance of all strategic health systems within an assigned region and may also oversee selected key health system relationships within the region. This role serves as the primary executive owner of strategy development and execution, client relationship through the sales cycle, ensuring delivery, optimization, and expansion of a comprehensive portfolio of health system solutions including:
340B services
Health system-based pharmacy services
Immunizations
Employee pharmacy access programs
Other programs
The RCE works cross‑functionally across enterprise support center teams (including legal, product, strategy, operations, compliance, clinical, marketing, finance, and others) and with store operations leadership to ensure seamless execution and value realization for health system partners. The role may oversee direct reports and provide leadership to matrixed customer-focused and support resources aligned to assigned accounts and region. Success is measured by:
New and renewal financial performance
Account growth and expansion of service lines
Advancement of strategic partnerships
Effective leadership of internal processes, teams, and cross‑functional collaboration for the region
Qualifications
Bachelor’s and at least 6 years of experience in Business, Healthcare Administration, or a related field OR High School/GED and at least 9 years of experience in Business, Healthcare Administration, or a related field
Experience in client success, account management, or client services in healthcare or pharmacy services
Demonstrated success in building and leading high-performing client-facing teams
Strong strategic thinking, leadership, and problem-solving capabilities
Excellent communication, presentation, and relationship management skills
Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight)
Ability to travel as needed to support client relationships and team development
At least 2 years of experience contributing to financial decisions in the workplace
At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)
Excellent executive communication, relationship‑building, and strategic planning skills
Experience managing complex B2B customer relationships, new sales and upsells within the health system market
Experience in 340B contract pharmacy, 340B administration and/or experience across other Walgreens B2B products and services
Prior experience in pharmacy, PBM, drug procurement and specialty pharmacy operations and/or strategy
Prior experience having exploratory confidential discussions with third parties
Strong cross‑functional leadership skills, with experience partnering across operations, clinical, finance, and government affairs both in the support center and the store operations
Master’s degree in business and/or healthcare preferred
Experience in leading teams to meet and exceed business objectives and manage to an expense budget
Experience in diagnosing, isolating, and resolving complex issues by using sound decision making and implementing strategies to resolve problems
Knowledge of evolving healthcare industry, familiar with nontraditional disruptors and delivery system specifically related to payer segment
Requirements
Experience in client success, account management, or client services in healthcare or pharmacy services
Strong strategic thinking, leadership, and problem-solving capabilities
Excellent communication, presentation, and relationship management skills
Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight)
Ability to travel as needed to support client relationships and team development
