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Hotel AGM/Operations Supervisor(Phoenix/Ahwatukee Area)
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Job Summary
Join our dynamic hospitality team as an Hotel Assistant General Manager (AGM) and Operations Supervisor in the vibrant Phoenix/Ahwatukee area! In this energetic leadership role, you will oversee daily hotel operations, ensuring exceptional guest experiences while managing staff, revenue, and overall hotel performance. Your expertise in hospitality management and guest relations will drive the success of our property, fostering a welcoming environment that delights every visitor.
This position offers an exciting opportunity for a motivated leader passionate about hospitality, guest service excellence, and operational efficiency to make a lasting impact.
Duties
Lead and supervise hotel staff across departments including front desk, housekeeping, breakfast and maintenance to ensure smooth daily operations.
Oversee guest services to guarantee high satisfaction levels through personalized attention and prompt resolution of issues.
Manage revenue streams by implementing effective pricing strategies, budgeting, and cost control measures to maximize profitability.
Coordinate front desk activities, including multi-line phone systems and phone etiquette, to provide seamless guest communication.
Conduct regular audits such as night audits and quality checks to maintain operational standards and compliance.
Support human resources functions like staff scheduling, training, performance evaluations, and fostering a positive team environment.
Develop strategies for guest relations enhancement and ensure adherence to hospitality best practices across the property.
Utilize multilingual or bilingual skills to communicate effectively with diverse guests and team members.
Qualifications
Proven supervising experience within the hospitality or hotel management industry.
Strong background in hotel operations, including front desk management, guest services, and resort environments.
Demonstrated expertise in revenue management, budgeting, and financial oversight.
Exceptional customer service skills with a focus on guest satisfaction and relationship building.
Leadership qualities with the ability to motivate teams and foster a collaborative work environment.
Knowledge of human resources practices related to staffing, training, and employee engagement.
Previous experience with night audit procedures and hotel management systems is preferred. Embark on a rewarding career where your leadership transforms guest experiences into memorable moments! We are committed to supporting your growth with comprehensive training opportunities and a vibrant workplace culture dedicated to excellence in hospitality.
