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The Candidate Care Coordinator supports the Talent Acquisition (TA) Service Model by facilitating pre-employment activities for the Americas with a focus on compliance, efficiency, and dynamic, positive Candidate and Hiring Manager experiences. Manages cross-functional escalations. May participate in process improvement activities and programmatic changes.
Responsibilities:
Supports overall TA pre-employment activities, including:
Facilitates applicable pre-employment screenings including background checks following self-adjudication practices, drugs screens, medical mandates, and motor vehicle reports.
Initiate I-9 & E-Verify right to work processes along with providing administrative support for BMS’ immigration team.
Cross-functional partnership providing TA guidance and problem-solving support and includes but not limited to assigned RBU TA Leads/TA Team, TA Compliance, HR People Services, HR Workforce Experience, IT.
Manages Digital Onboarding Experience for candidates and represents TA in enhancements and troubleshooting issues.
Answers Candidate and Hiring Manager inquiries and uses urgency and sound judgement to resolve problems.
Problem-solves technical issues in Workday and other TA systems for internal TA partners.
Process Improvement activities, including:
Participation on Talent Acquisitions Enablement project teams, including global projects.
Process mapping, documentation, and presentation.
Minimum Requirements:
High School Diploma required
Demonstrated proficiency with the Microsoft Office suite, specifically .xls
Strong sense of urgency in addition to the ability to prioritize and complete projects in a timely manner
Detail-oriented with excellent verbal and written communication skills
Excellent organization and problem-solving skills
Pro-actively embraces new trends, education, technology and tools
Preferred Skills and Qualifications:
Spanish, Portuguese or French speaking and writing skills is a plus but not required
1+ years of HR Admin/Support Experience, with experience in Talent Acquisition preferred
Knowledge of Applicant Tracking Systems (ATS) required; experience with Workday ATS and scheduling experience preferred
Understanding of US visas (i.e. H-1B, L-1, TN, F-1, etc.) specifically around compliance and tracking of cases.
Understanding of the multiple phases of employment sponsored green card applications, specifically PERM LCA postings & recruitment campaign.
Self-starter who works efficiently and is comfortable managing several different projects and priorities
