Inbound Contact Representative - Military Spouse Fellowship or DOW SkillBridge Intern

Overview Join Humana's caring community as an Inbound Contact Representative through our Military Spouse Fellowship or DOW SkillBridge Internship program. As a transitioning military service member or military spouse, you will have the opportunity to gain valuable civilian work experience while still on active duty or supporting your family. Responsibilities • Record details of member inquiries, comments, or complaints, transactions, or interactions and take action in accordance with process • Escalate unresolved and pending customer grievances • Deliver a consistent customer service experience by providing efficient resolutions to TRICARE beneficiaries and providers • Act as a customer advocate by resolving complex concerns accurately • Prioritize workload to provide efficient business operation standards • Demonstrate ownership to problem-solve independently • Ability to manage multiple or competing priorities • *Qualifications • Must be a transitioning military service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship • U.S. Citizenship is required for this role • Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) • Minimum one (1) year customer service experience in a professional environment • Prior experience managing multiple or competing priorities • Use of multiple computer applications simultaneously • Basic proficiency using the Microsoft Office suite (Word, Outlook, PowerPoint, Excel) • Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment • *Benefits • Opportunity to gain valuable civilian work experience while still on active duty or supporting your family • Networking opportunities with professionals in the healthcare industry • Flexible remote work schedule • Competitive compensation package • Comprehensive benefits package, including medical, dental, and vision insurance • Access to professional development and training programs • Opportunity to work with a leading healthcare company, Humana Apply tot his job Apply To this Job Apply To This Job