IT - Enterprise Platforms Admin - Technical Product Owner (Remote in CA only)

June 3, 2026

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TITLE: Technical Product Owner STATUS: Exempt REPORTS TO: Director - Enterprise Core Banking and Engineering DEPARTMENT: Enterprise Platforms Admin JOB CODE:11190 PAY SCALE: $112,200.00 - $125,000.00 Annually GENERAL DESCRIPTION: The Technical Product Owner will be responsible for developing and executing a comprehensive approach to deliver one or more major products, capabilities, services, or enhancements in accordance with the product roadmap. This role works with Program Managers, Business Leaders, and a cross-functional Scrum team to deliver the product. Manages the overall effort to deliver products, capabilities, services, and enhancements using the strategic vision as well as established key performance indicators. Understands the functionality and determines the release sequence. Prioritizes and maintains the product backlog and performs just-in-time story elaboration with the development team. Provide thought leadership, anticipate, and understand business needs, map these needs to external market trends, conduct vision/validate sessions with business stakeholders and formulate investment cases; translate business needs into technical requirements, document and prioritize user stories, and partner with technology delivery teams to drive execution. Serve as the voice of the business and partner with business stakeholders in recommending technology solutions to support business needs; clarify and document business requirements. TASKS, DUTIES, FUNCTIONS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Provide thought leadership, anticipate, and understand business needs, map these needs to external market trends, conduct vision/validate sessions with business stakeholders and formulate investment cases; translate business needs into technical requirements, document and prioritize user stories, and partner with technology delivery teams to drive execution.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Serve as the voice of the business and drive to balance the needs of business users with funding and resource availability; partner with business stakeholders in recommending technology solutions to support business needs; clarify and document business requirements. <ol style="list-style-type: lower-alpha; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">20% Providing guidance and direction to SCRUM team and business partners</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">20% Research</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">20% Documentation and reporting</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">10% product consultation</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">30% Project support</li> </ol> </li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Define, deliver, prioritize, and manage a major product backlog with input from key stakeholders across the organization. </li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Assist and guide business partners in developing business requirements, timelines, milestones, and dependencies, Ensures close collaboration with the development team and vendor partners.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Ensures user stories are “ready” for development to start work and ensures user stories have the correct acceptance criteria.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Provide input into product vision, goal setting, execution, product roll-out strategies and possess technical product knowledge or specific domain expertise.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Contributes to the work of the Line of Business Program Manager as they define a product differentiation strategy.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Work closely with cross-functional teams on requirements and drive user experience design, journey discussions and tracks progress towards the release of a product.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Develops personas either alone or in conjunction with a team including user experience experts to track performance, inform product design and development decisions to drive usage. </li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Define customer needs and the associated features to meet those needs, identify possible automated or digital solutions for customer issues, establish success criteria and measurable results. </li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Advocates on behalf of the customer for the development team.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Prioritizes defect or bug resolution.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Coordinate with other functional teams to support communication about initiatives and the creation of product collateral. </li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Always ensure alignment with key stakeholders to deliver a cohesive experience.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws. </li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Handle other duties as may be assigned.</li> </ol> PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Effective oral and written communication skills required to manage and evaluate staff, create presentations, prepare reports, write recommendations, execute analysis, and accomplish other managerial functions listed. </li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Reliable leader with ability to maintain the highest level of integrity and trust. </li> </ol> ORGANIZATIONAL CONTACTS & RELATIONSHIPS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">INTERNAL: All levels of staff and management.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">EXTERNAL: Members, vendors, suppliers, volunteers, external auditors, professional and community organizations, and law enforcement agencies.</li> </ol> QUALIFICATIONS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">EDUCATION: Bachelor’s degree, preferably in a Management Information Systems, Information management, Information Technology/Computer Sciences field or related work experience.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">EXPERIENCE: Three (3) years or more experience in product management, digital transformation, solution design, and business planning. Three (3) years or more experience in operations, engineering, agile methodologies, or solution development.</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;">KNOWLEDGE / SKILLS: Demonstrated experience in new product development preferred. Familiarity with global business practices affecting the supply chain. experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liability. experienced in financial business case analysis to help support targeted return on investment. Demonstrated success in assessing, developing, and deploying new offerings or incremental enhancements. preferred <ol style="list-style-type: lower-alpha; margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;">Good knowledge of Agile principles and process</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;">Strong verbal and written communication skills</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;">Successful track record of developing products within deadlines</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;">Excellent attention to detail</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;">Sharp analytical and problem-solving skills</li> <li style="margin: 0in 0in 0in 0px; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;">Creative and innovative thinker</li> </ol> </li> </ol> PHYSICAL REQUIREMENTS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Prolonged sitting throughout the workday with occasional mobility required.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Corrected vision within the normal range.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Hearing within normal range. A device to enhance hearing will be provided if needed.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">Unusually long work hours may be required to accomplish tasks.</li> </ol> LICENSES / CERTIFICATIONS: Agile Certifications or Azure eco System(DevOps) preferred Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1em; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;">THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 5/23/2026

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