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Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. world-class terrain offers skiing and riding for all ages and abilities. summer, the mountain transforms into a playground for hikers, mountain bikers, home to Woodward Copper action-sports camps, programs, and training facility.
Job Title: IT Support Specialist Level 1 Job Status: Year Round Full Time Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; programs (i.e. food & beverage, retail/rental, tickets, etc.) Job Summary: The IT Support Specialist (IT-SS) works with a team that provides The IT-SS, under the direction of the IT Director, performs skilled work in the design, installation, configuration and maintenance of desktops, other related equipment. The IT-SS is responsible for system administration in a Windows Server environment running on both physical and virtual servers (VMware ESX), and contributes to the analysis and documentation of best practice for IT These responsibilities include design, implementation and experience to the administration and technical support of production servers, systems, applications and network infrastructure. The IT-SS oversees the administration of telecom phone moves, adds, and changes. telecommunications equipment in a mixed PBX and VOIP environment and mountain The IT-SS utilizes a variety of electronic test equipment to troubleshoot, adjust and calibrate equipment in accordance with specifications.
The IT-SS is expected to investigate, test and Excellent customer service responsive service ensuring that the department is establishing and maintaining The IT-SS must be able to work under pressure and deadlines, carry out written and oral directions, and prioritize support Copper Mountain utilizes an IT Ticket Tracking system as a assistance. The IT-SS ensures all issues and assignments are logged and tracked meet time frames outlined by the IT Director.
STRATEGIC PLANNING: ensures that Copper Mountain has the caliber of computer systems required for computer systems to be maintained and improved on an ongoing basis. Mountain IT operations.
FINANCE: Research and analysis The IT-SS assists the IT Director with future budget forecasts and notification The IT-SS position requires positive communication skills oriented towards customer and guest experience, with the ability to respond to technical documentation is necessary so each member of the IT team is capable of helping to support our systems. Documentation and inventory of computer systems must be thorough, accurate, and comply with standards established by the IT Director.
skills to interact positively with computer users, staff members, managers and Frequently training others in complex information systems topics is and the IT Director. Handbook” and the Copper Mountain Acceptable Use of IT Assets policy whenever to the constantly changing and new network technology this position requires scheduling that includes weekends, holidays and flexible hours of operation. on call rotation. Rarely, late night shifts will be required to perform Variations from the normal work hours may be scheduled by the IT Director. and approved by the IT Director. company’s Front Line Assist program to assist in operations as needed, as well participating in employee dinners/events Personal Attributes: Is honest and has the highest integrity Can handle and manage confidential information policies and procedures Is supportive of Core Values Sets the example for others and is above reproach Is comfortable to challenge established policies and Sees projects through to the finish. high-pressure environment Is flexible with hours and days of work Can work any hours of the day, any days of the week Prioritizes and re-prioritizes personal Due to recurring support demands during peak operating hours, the IT-SS must be able to ski, walk, and drive to all Copper Mountain locations requiring support.
Must be able to carry computers and associated equipment. parts. Driver’s license Preferred Experience and Special Skills: Education: Bachelor’s degree in information systems, related studies, or equivalent work experience repairing computers, network systems, and related equipment for a mid-size Microsoft operating systems and their supporting applications including Windows Server, Windows Desktop, and Office 365.
Experience with Windows imaging a must.
Experience administrating VMware ESX and vCenter Experience with data backup and including e-mail,
FTP, and web browsers Experience with network Ethernet, TCP/IP, DHCP, DNS and wireless data communications Demonstrates strong written and verbal communication skill, particularly when reading/writing technical concepts Experience with installation and support of point-of-sale Requirement: May be required to obtain a licens
