Jr Leasing Specialist

Junior Leasing Specialist at 350-unit apartment community. This position is 36 hours per week, Tuesday through Saturday (Hours: 8:30-5:00pm Tuesday-Friday; 9:00am-3:00pm Saturday). Off on Sunday and Monday.

You will assist the Community Manager and Sr Leasing Specialist in leasing vacant apartments and ensuring current residents are provided with excellent customer service. The environment you will be working in will be relaxed but demanding.

The position includes an hourly rate plus regular leasing bonuses tied to move-ins and occupancy. The hourly rate listed above includes average bonuses.

The ideal candidate is highly motivated, enjoys being out on property (approximately 75% of the job is touring prospective residents around the property to see vacant units, checking on the readiness of vacant units, helping to post notices, etc.), enjoys managing a variety of administrative responsibilities in a fast-paced environment, and has strong customer service skills and proficiency with MS Office and AppFolio (preferred). This position requires initiative, strong customer service, excellent communication and the ability to work as a team player. A combination of sales, customer service and marketing skills is required to build relationships with perspective and existing residents.

Former Leasing

Experience is not required.

Job Responsibilities

• Schedule showings and follow-up accordingly
• Tour prospective residents across the property and walk them through available units
• Answer phone calls and emails from prospective and existing residents in an efficient and timely manner
• Respond to all guest cards in a timely and thorough manner, in line with company policies
• View lease ready units to ensure they are up to company standards (including minor cleaning as needed between showings)
• Foster and build relationships with prospective and existing residents, treating everyone with courtesy and respect
• Ensure excellent resident service and communication
• Provide support with processing rental applications, such as following up on verifications and documentation, when needed.
• Support Community Manager with general property tasks such as posting notices and enforcing community policies, conducting move ins/move outs, assisting with resident concerns.
• Scan and file documents
• Assist with our Resident Appreciation events (help prepare, advertise, and assist with set up/ clean up on the day of the event)
• Assist and support our team with other projects as needed

Requirements:

• 1+ years experience in customer service or sales industry
• Ability to work in dynamic, complex, fast-paced customer service-driven work environment
• Ability to tour prospects around the property throughout the year, including during cold and hot months
• Demonstrated ability to be on time and at work consistently. Arriving on time is crucial to being ready for prospect tours and ensuring the tasks for the day can be fulfilled.
• Proficient computer skills: Microsoft Office and Excel
• Be dedicated, a self-starter, fast-learner, detail-oriented, with a positive attitude
• Excellent organizational, analytical, interpersonal and communication skills (written and verbal)
• Upbeat, energetic, resourceful, responsible, takes initiative, dependable, trustworthy, takes pride in work, professional
• Must be proactive, problem solving and project oriented
• Excellent customer and employee relations with a team player mentality (be able to lead by example)
• Be self-directed, diplomatic and have a clear, courteous, professional manner when dealing with the public and the team
• Execution skills and attention to detail with the ability to establish priorities and meet deadlines
• Ability to maintain flexible attitude and approach towards assignments and successfully operate in a consistently changing environment
• Ability to work with minimal supervision, and to interact productively with co-workers and outside vendors.
• Professional appearance and demeanor both in person and over the phone
• Must have reliable transportation and current insurance
• Must have a valid California driver's license and clean driving record
• Must pass background check

Job Type: Part-time Pay: $17.00 - $19.00 per hour

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• This job requires working Saturdays, from approximately 9AM to 3PM. Can you work Saturdays?

Education:

• High school or equivalent (Required)

Experience:

• Property Leasing: 1 year (Preferred)