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Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Dispatcher, you will play a key role in shaping the guest experience by coordinating housekeeping operations and responding to guest needs with efficiency and care. You will manage room status updates, distribute room assignments to leadership, and prioritize requests from Front Desk and VIP Services to ensure timely service. This role involves coordinating special guest requests—such as amenities, turndown service, and room readiness—by communicating effectively with the appropriate teams. You will also generate and review essential reports to support daily operations and ensure seamless service across all shifts.
THE STARTING RATE: $22.00
THE DAY-TO-DAY:
Update status of guest rooms
Process Rooms Control data and distribute rooms to Managers on all shifts
Receive and process rush room requests from the Front Desk and VIP Services
Receive requests from the Front Desk and VIP services by phone or computer printer for special requests from guests, such as baby cribs, bed boards, irons, hair dryers, etc.
Receive and process requests from guests for turndown services, extra towels, etc., and forwards the request to the proper employee in the specific area
Run reports needed by Housekeeping, Day and Swing shifts
Ensure that the Housekeeper Assistant's report is completed in the morning and afternoon for distribution to the Assistant Hotel Manager
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent required
Work varied shifts, to include weekends and holidays required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
