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Demonstrates proficiency and accuracy in operating systems directly related to specific job function.
Initiates contact with insurance carriers regarding status on claims.
Maintains accurate and complete collection notes concerning collection activities on all accounts according to company procedures and requirements.
Can work independently.
Takes incoming calls from insurance carriers and patients.
Contributes to team effort by accomplishing related results as needed.
Ensures that all processing and reporting deadlines are consistently achieved.
Maintain compliance with all company policies and procedures.
Regular attendance and punctuality.
Performs any other function as required by management.
Represents company and team in a professional and positive manner.
Meet and exceed daily and monthly production goal.
Effective communications with staff and management.
Demonstrates basic understanding of billing system; able to complete basic tasks based on job function.
Adapts to changing business needs, conditions, work responsibilities.
Able to toggle between computer screens.
Exhibit competency in the utilization of computers, telephones, calculators, fax machines and devices-level of competency 90%.
Qualification:
High school diploma or GED required
Associate degree preferred
Preferred years of experience - Level one representative 1 to 3, Level two representative 3 to 5 and Level three 5+.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Competencies:
Behavioral Standards:
Exhibits customer and service-oriented behaviors in every day work interactions.
Demonstrates a courteous and respectful attitude to internal workforce and external customers.
Treat others with unconditional respect, dignity and equality
Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
Able to use IT systems in an accurate and proficient manner.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
