Operations & Administrative Assistant

Overview

We are seeking a detail-oriented and organized Operations & Administrative Assistant to join our team at The Social Connection of NY. This role is essential in supporting daily office operations, client documentation, scheduling, communication, billing, and administrative coordination for our community-based programs serving individuals with all abilities.

The ideal candidate is dependable, professional, highly organized, and able to multitask in a fast-paced environment while maintaining a positive and supportive attitude.

Responsibilities

• Manage company email communication and respond to client inquiries
• Answer phone calls and text messages from the business phone
• Maintain schedules and appointments for the Program Director and Coordinator
• Organize and maintain client files and documentation, both physical and digital
• Ensure all required client paperwork and records remain accurate and up to date
• File and upload documents into company systems
• Work directly with the accountant and send monthly documentation as needed
• Assist with payroll-related tasks and employee documentation
• Handle billing for Fiscal Intermediaries (FI) and group homes
• Monitor and verify attendance records daily or several times per week
• Update company website information and assist with flyers/materials
• Perform general administrative and clerical duties including data entry and document review
• Maintain office organization and assist with day-to-day operational support

Qualifications

• Previous administrative, office, or operations experience preferred
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office and Google Workspace
• Excellent communication and phone etiquette
• Ability to work independently and maintain confidentiality
• Experience working in healthcare, human services, or disability services is a plus

Pay: $20.00 - $25.00 per hour

Benefits

• Flexible schedule

Work Location: In person