Operations Training Partner

Job Description:

• Oversees the execution of Team Member and Manager training within an assigned territory
• Provides feedback on Team Member and Manager training materials
• Facilitates LTO training and execution in assigned territory
• Sources Trainers and executes training for designated NSOs
• Partners with Area Directors on post NSO action planning
• Develops Trainers to ensure Area self sufficiency for growth
• Executes quarterly focus training and implementation
• Supports test initiatives and provides feedback to Restaurant Excellence team
• Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
• Facilitates MIT calls and communicates feedback
• Supports training projects and adheres to timelines
• Partners with Field Ops to support area people planning and Manager development
• Supports license and International training and NSO process in assigned areas
• Executes Certified Training Shack program in designated areas

Requirements:

• Associate’s Degree or related work experience
• 3-5 years Supervisory Experience
• 1-3 years Related Experience
• 1+ years facilitating training in a multi-unit hospitality environment
• 2+ years Management experience in the hospitality industry

Benefits:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities *Eligibility criteria applies