PC Support Technician

PC Support Technician

Job Brief

Performs helpdesk support in the information technology department related to personal computers, peripheral equipment, and user hardware/software needs as well as network and telecommunications operations and procedures.

Essential Duties

• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems.
• Assemble, install, configure, and test computer equipment.
• Install equipment, connect, and move devices.
• Use electronic test equipment, to troubleshoot equipment malfunctions. Use computer-aided diagnostics to locate malfunctions.
• Maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store computer accessories that are often replaced.
• Provide support to users relating to both hardware and software problems on their personal computers.
• Perform preventive maintenance for computer, data communications, and/or peripheral equipment; test and adjust to appropriate standards.
• Create and maintain Active Directory user accounts.
• Create and maintain Exchange email accounts.

Minimum Qualifications

• Associate’s degree in Information Systems or related field required.
• Minimum one to three years of experience providing PC helpdesk support;

  experience with Windows Server 2022/2025, Windows 11 operating systems, Linux, internet browsers, system integration of voice and data, phone systems, and wireless technology preferred.

Certifications

• Microsoft Certified Fundamentals
• A+ certification

Reports To

• Manager, Information Technology

Pay: From $65,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person