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Remote Hospitality Customer Advisor / Live Chat Support Agent
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About the job Remote Hospitality Customer Advisor / Live Chat Support Agent <br> <br>Position: Remote Hospitality Customer Advisor / Live Chat Support Agent<br><br>Company Overview:<br><br>Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.<br><br>Job Overview:<br><br>We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.<br><br>Key Responsibilities:<br><br>- Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner<br><br>- Provide accurate and detailed information about our hospitality services, packages, and events to customers<br><br>- Assist customers in making reservations, changes, and cancellations as needed<br><br>- Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary<br><br>- Maintain a high level of knowledge about our company, services, and events to effectively assist customers<br><br>- Collaborate with other team members to improve the overall customer experience and identify areas for improvement<br><br>- Keep detailed records of customer interactions and transactions for future reference<br><br>Qualifications:<br><br>- Previous experience in customer service or hospitality is preferred<br><br>- Excellent communication skills, both written and verbal<br><br>- Ability to multitask and prioritize in a fast-paced environment<br><br>- Strong problem-solving and conflict resolution skills<br><br>- Proficient in using live chat and other communication tools<br><br>- Knowledge of sports events and tournaments is a plus<br><br>- Flexibility to work evenings, weekends, and holidays as needed<br><br>Benefits:<br><br>- Competitive salary and benefits package<br><br>- Opportunities for career growth and development within the company<br><br>- A dynamic and inclusive work environment<br><br>- Complimentary access to sports events and tournaments<br><br>- Training and support to enhance your skills and knowledge in the hospitality industry<br><br>If you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients.<br><br>Package Details <br> <br>Compensation & Bonuses<br><br>Competitive Pay Rate: $40-$60/hr based on experience and performance<br><br>Paid Training: $40/hr for 1-week onboarding training<br><br>Training Completion Bonus: $700 instant incentive after setup and training<br><br>Work Schedule<br><br>Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week)<br><br>Options for morning, afternoon, or evening schedules<br><br>No weekends required unless preferred<br><br>Remote Work & Equipment<br><br>100% Remote Position - U.S.-based only<br><br>Company-Provided Home Office Setup, including:<br><br>High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support<br><br>Employee Benefits Package<br><br>Paid Time Off (PTO) + Paid Sick Days<br><br>Health, Dental & Vision Insurance<br><br>Mental Health Support Access (virtual consultations)<br><br>Paid Holidays<br><br>401(k) Retirement Savings Option (where applicable)<br><br>Career Growth & Stability<br><br>Guaranteed long-term placement with stable weekly hours<br><br>Fast-track promotion opportunities every 3-6 months<br><br>Company-sponsored certifications & skills training<br><br>Internal mobility program - move into leadership, QA, HR, or project roles<br><br>Extra Perks<br><br>Monthly wellness allowance<br><br>Employee recognition rewards<br><br>Birthday stipend or digital gift card<br><br>Annual performance review with salary increase potential
