[Remote] Senior Associate - Dasher Experience

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. The Senior Associate role in the Dasher Experience team involves leading strategic planning for customer experience initiatives and optimizing core success metrics through collaboration with cross-functional teams.

Responsibilities

• Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DahsPass customers
• Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
• Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
• Partner with support and company-level leadership to guide priority projects

Skills

• 4+ years of experience. You've succeeded in a competitive, or challenging environment
• You're organized. You thrive in creating structure out of nothing
• You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist 'this is how it's always been done' thinking
• You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams
• You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel
• You're persuasive. You are an effective communicator, speaking as if you're right and listening as if you're wrong. You meet people on their level
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow
• You're relentless. You do what it takes to win, no matter what

Benefits

• Opportunities for equity grants
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)
• Vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week) (for hourly roles)
• Paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week) (for hourly roles)

Company Overview

Company H1B Sponsorship