Senior Manager, Rare Disease Family Access Field Excellence

Job Description:

• Provide field coaching and support, ensuring effective use of tools, tactics, messages, and trainings provided by the business.
• Participate in the development & support of marketing strategies, tactics, and messages by surveying/coaching the execution efforts in the field on a consistent basis.
• Assist in the development and execution of all on-boarding training of new hires.
• Indirectly lead the Field Force Trainers for new hire and on-going training execution.
• Partner with field leadership to determine skill gaps, training needs and coaching opportunities through field observation.
• Partner with Sr. Leadership on execution of field coaching and coaching reports
• Provide feedback and leadership to home office from regular field observation, in preparation for regional/national meetings and to highlight best practices.
• Play a pivotal role in the creation and execution of development workshops at regional & national meetings to support the objectives of marketing & leadership.
• Build a network of internal and external rare disease resources to support field development through advocacy, rare disease events and national conferences.
• Partner with leadership and home office to utilize the family access critical skills/key experience and performance models for use in conjunction with the hiring process, professional evaluation, and development at the field level, & across internal stakeholders to spread awareness/understanding of the family access role.
• Help identify, coach, and develop transferrable skills specific to the family access team to prepare for Biogen roles/contributions beyond family access.
• Work collaboratively with Biogen counterparts across the organization to determine best practices and leverage an enterprise ONEBIOGEN approach to training, development, and field execution.
• Uphold the cultural values and family access interpretation to assist leadership with examples of those values in action.
• Identify and determine on-going development needs with patient engagement, motivational interviewing, and national skill-based programs.
• Design & execute additional national trainings.
• Lead the partnership with external vendors to meet any training needs.
• Support the evolution and execution of a sustainable patient support model for engagement with patients in the maintenance phase of the patient journey.
• Provide individual coaching, assess metrics in partnership with patient services & leadership, and work closely with marketing to support execution of key strategic initiatives.
• Maintain up to date knowledge on all Biogen, disease, patient engagement, and product related resources/models to support current and future patient care needs.
• Participate in key cross-functional task forces with business partners such as marketing insights, competitive intelligence, patient services, and marketing.

Requirements:

• Bachelor’s Degree; advanced education/certification desirable with focus on adult learning, people leadership, project management and/or other applicable areas
• 5+ years of pharma/biotech experience in a commercial role
• 3+ years in family access, reimbursement, or equivalent field role. Rare disease and patient facing roles preferred.
• Strong desire to lead a field-based team as part of career progression
• Breadth of various commercial experiences strongly desired.
• Experience leading cross-functionally and influencing without authority preferred.
• Prior experience successfully executing initiatives and projects while navigating the legal, regulatory and compliance environment preferred.
• Must be able to travel 60-70% of the time including overnight and national coverage.

Benefits:

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation