Sr. Sales Operations Analyst
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#remote<br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>Who We Are:</b></span></span></span><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">NCC is a leader in providing cutting-edge software solutions for the automotive industry. Our software helps dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability.</span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>Overview:</b></span></span></span><br><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">We are seeking a highly analytical, business-minded <strong>Sr. S</strong><b>ales Operations Analyst/RevOps Analyst</b> to help drive revenue performance across the organization.</span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">This role will be based in Sales Operations/Revenue Operations and serve as the primary analytics partner for sales leadership, account management, customer success, and executive leadership. The role will focus on pipeline analytics, pricing and contract performance, renewal and attrition trends, sales productivity, funnel conversion, and GTM reporting.</span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">The ideal candidate will help identify why performance is changing, where revenue risk exists, and where growth opportunities can be unlocked.</span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">The right candidate will combine strong analytical skills with business acumen and the ability to communicate insights clearly to senior leadership.</span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>What You’ll Do:</b></span></span></span><br><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="color:#000000;">Revenue & Pipeline Analytics</span></b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Build and maintain pipelines, funnels, and forecast dashboards</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Analyze sales funnel conversion, stage leakage, sales cycle length, and pipeline coverage</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Monitor sales productivity metrics, including rep performance, win rates, average deal size, and activity trends</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Identify drivers of missed or exceeded revenue performance</span></span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Support forecast accuracy by delivering pipeline and conversion insights to sales leadership and FP&A teams</span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="color:#000000;">Pricing, Contracts & Renewal Analytics</span></b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Analyze pricing realization, discounting trends, and contract performance</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Track adoption of price increases and pricing effectiveness across customer segments</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Monitor bureau costs versus pricing performance and margin trends</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Support renewal forecasting, renewal pipeline tracking, and attrition risk analysis</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Identify upselling, cross-sell, and expansion opportunities across the customer base</span></span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Analyze RM and CSM book performance and customer profitability</span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="color:#000000;">Executive Reporting & KPI Development</span></b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Build and maintain executive dashboards for sales leadership, account management, and the executive team.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Develop KPI scorecards for pipeline, bookings, renewals, churn, pricing, and customer health</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Partner with FP&A to ensure alignment between GTM metrics and financial reporting.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Partner with Core Ops to integrate customer adoption, support, and retention metrics into revenue reporting</span></span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Help define and document KPIs and reporting standards</span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="color:#000000;">CRM, Data & Reporting Infrastructure</span></b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Ensure CRM data quality and consistency</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Partner with Sales Ops leadership on territory, quota, compensation, and account assignment reporting</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Work with Data/BI resources to improve reporting infrastructure, automate dashboards, and integrate data</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Support ad hoc analyses for executive leadership, board reporting, and strategic initiatives.</span></span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Identify reporting gaps and recommend improvements to systems, dashboards, and processes</span></span></span></span></li></ul><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>What You’ll Have:</b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">7+ years of experience in Sales Operations, Revenue Operations, Business Analytics, FP&A, Consulting, or related fields</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Strong analytical and problem-solving skills</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Experience with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Experience with BI and dashboard tools such as Power BI, Tableau, and Looker</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Strong Excel / Google Sheets skills</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Experience with SQL strongly preferred</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Experience analyzing pipeline, funnel conversion, forecasting, pricing, renewals, churn, and customer cohorts</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Ability to communicate complex data clearly to frontline teams and executive leadership</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Strong attention to detail and the ability to manage multiple priorities</span></span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Experience in SaaS, recurring revenue, data services, fintech, automotive, or multi-product businesses is preferred</span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="color:#000000;">Ideal Candidate Will Have:</span></b></span></span></span><ul style="margin-bottom:11px;"><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Analytical and commercially minded</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Comfortable with challenging assumptions and identifying performance gaps</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Strong communicator capable of influencing without authority.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Able to move fluidly between detailed analysis and executive-level summaries.</span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Comfortable working cross-functionally with sales, finance, operations, and leadership teams.</span></span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="color:#000000;">Naturally curious and proactive in identifying revenue risks and growth opportunities.</span></span></span></span></li></ul><br><span style="font-size:12pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>What We Offer:</b></span></span></span><ul><li><span style="font-size:12pt;"><span style="line-height:107%;"><span><span style="font-family:Aptos, sans-serif;">Competitive base salary</span></span></span></span></li><li><span style="font-size:12pt;"><span style="line-height:107%;"><span><span style="font-family:Aptos, sans-serif;">Unlimited PTO</span></span></span></span></li><li><span style="font-size:12pt;"><span style="line-height:107%;"><span><span style="font-family:Aptos, sans-serif;">Comprehensive benefits package, including health, dental, and vision insurance.</span></span></span></span></li><li><span style="font-size:12pt;"><span style="line-height:107%;"><span><span style="font-family:Aptos, sans-serif;">401(k) plan with company match.</span></span></span></span></li><li><span style="font-size:12pt;"><span style="line-height:107%;"><span><span style="font-family:Aptos, sans-serif;">Professional development opportunities and continuous training.</span></span></span></span></li><li><span style="font-size:12pt;"><span style="line-height:107%;"><span><span style="font-family:Aptos, sans-serif;">A supportive and dynamic work environment with opportunities for growth and advancement.</span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b>Hiring Timeline:</b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Culture Index Survey</span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Recruiter Phone Screen</span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Hiring Manager Intervie</span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">CRO Interview</span></span></span></li><li style="margin-left:8px;"><font face="Aptos, sans-serif"><span style="font-size:16px;">CFO Interview</span></font></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;">Offer</span></span></span></li></ul><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:'Segoe UI', sans-serif;">We are an equal employment opportunity employer and a drug-free workplace</span>.</span></span></span><br> <p> </p> <p> </p> <p><strong>Texting Privacy Policy and Information:</strong></p> <p>You may receive text messages regarding your application and potentially regarding interview scheduling.<br> No mobile information will be shared with third parties/affiliates for marketing/promotional purposes</p> <p>Message frequency will vary depending on the application process.</p> <p>Msg & data rates may apply.</p> <p>OPT out at any time by texting "Stop".</p>
