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At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
We’re seeking a future team member for the role of Vice President, OPS Client
Service Manager to join our team.
The position is located in Everett, MA ( 4
days in office expectation).
In this role, you’ll make an impact in the following ways:
Responsibilities
Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.
Requirements
Bachelor’s degree in Business Administration, Finance, or a related field.
Typically 4-7 years of experience and 0-1 years of management experience.
Experience in an operational area and/or client services is preferred.
Strong leadership and team management skills.
Excellent analytical and problem-solving abilities.
Effective communication and interpersonal skills for client interaction and collaboration across teams.
Nice-to-haves
Advanced degree or relevant certifications are a plus.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs
rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s
journey.
Focus on your health, foster your personal resilience, and reach your
financial goals as a valued member of our team, along with generous paid leaves,
including paid volunteer time, that can support you and your family through
moments that matter.
