Virtual Customer Service Associate (Retirement Plans)

<p>Are you looking for a fulfilling and dynamic role in the world of customer service? Are you passionate about helping others achieve their retirement goals? Look no further! Fidelity National Information Services (FIS) is seeking a Virtual Customer Service Associate to join our Retirement Plans team. As a member of our team, you will have the opportunity to provide exceptional service to our clients and help them navigate their retirement plans with confidence. We are looking for dedicated individuals with strong communication skills, a customer-centric mindset, and a desire to grow and succeed in a fast-paced environment. If this sounds like you, read on to learn more about the qualifications and responsibilities for this exciting role. Provide excellent and timely customer service to clients by responding to inquiries, concerns, and requests via phone, email, and chat. Assist clients in understanding and navigating retirement plans, including account information, investment options, and contribution strategies. Maintain a thorough understanding of FIS products and services in order to accurately assist clients and promote additional services. Act as a liaison between clients and internal teams to resolve escalated issues and ensure a positive customer experience. Document all client interactions and inquiries in a clear and organized manner. Stay up-to-date on industry trends and regulations related to retirement plans in order to provide accurate and current information to clients. Proactively identify and address potential issues or concerns that may impact client satisfaction. Collaborate with team members to share knowledge, support, and improve processes. Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets. Embody a customer-centric mindset and strive to continuously improve the customer experience. Participate in training and development opportunities to enhance skills and knowledge. Adhere to company policies, procedures, and compliance standards at all times.</p><p>Fidelity National Information- FIS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>