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This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
The Welcome Center
Leader at the Goldsboro Family YMCA is responsible for delivering exceptional service to all members, program participants, staff, and guests, ensuring their needs are met with efficiency and care.
The Welcome Center
Leader will promote memberships and programs enthusiastically, contributing to the growth and engagement of our community. The essential functions will be carried out in keeping with the Goals and Mission of the Goldsboro YMCA, intentionally fostering a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
The Goldsboro
Family YMCA is dedicated to fostering an inclusive, equitable, and diverse community. We strive to create a welcoming environment where everyone feels valued, respected, and a sense of belonging.
ESSENTIAL FUNCTIONS:
Member Check-In and Registration: Greet members and visitors as they enter the facility, verify memberships, and assist with registration and sign-in processes. This includes processing payments for memberships or program fees.
Membership Sales and Renewals: Promote and sell YMCA memberships to visitors and prospective members. Assist current members with renewing or upgrading their memberships.
Information and Assistance: Provide information about YMCA programs, services, and events. Answer questions, address concerns, and offer assistance to members and guests.
Customer Service: Ensure a friendly and welcoming atmosphere for all members and visitors. Address member concerns, complaints, or issues promptly and professionally.
Phone and Email Correspondence: Handle phone calls and emails from members and the public, providing information, answering questions, problem-solving as needed, and directing inquiries to the appropriate staff members.
Facility Tours: Conduct cause-driven tours of the YMCA facility for prospective members, highlighting key amenities, programs, services, and the non-profit work we do as a YMCA association.
Administrative Tasks: Complete various administrative duties, such as data entry, filing, and maintaining membership records. Ensure accuracy and confidentiality of member information.
Payment Processing: Accept payments for memberships, program fees, and other services. Handle cash, checks, and credit card transactions accurately and securely.
Membership Card Management: Issue and manage membership cards, ensuring that members have access to the facility and programs as appropriate.
Promotions and Marketing: Assist with promotional activities and marketing campaigns to attract new members and retain existing ones. Distribute promotional materials and information.
Conflict Resolution: Handle member disputes and conflicts professionally and according to YMCA policies. Seek assistance from management if necessary.
Safety and Security: Maintain a safe and secure environment by monitoring access to the facility and ensuring that members and guests adhere to YMCA policies and procedures.
Training and Development: Stay informed about YMCA programs, policies, and procedures through ongoing training and development opportunities.
Collaboration: Work collaboratively with other YMCA staff members and departments to coordinate activities and address member needs effectively.
Front Desk Operations: Ensure smooth operation of the front desk, maintaining accurate records, directing calls to appropriate staff members, and solving problems independently when possible.
Equipment Maintenance: Ensure that equipment at the front desk area, such as computers and card readers, is in good working order. Report any issues for maintenance or repair.
Cash Handling: Handle cash responsibly, maintain accurate cash drawers, and follow financial procedures to prevent discrepancies.
Engage in ongoing professional development opportunities focused on diversity, equity, inclusion, and anti-racism, including participating in DEIB initiatives and training.
Actively contribute to the YMCA's commitment to diversity, equity, inclusion, and belonging by ensuring all programs and services are inclusive and accessible. Lead by example to create an inclusive workplace culture that embraces diversity and promotes equity, by holding oneself and others accountable for maintaining an inclusive and equitable environment.
Qualifications
LEADERSHIP COMPETENCIES:
Communication & Influence: Listens and expresses self effectively
