Job Description
Job Description Color & Curl Concierge The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical, social media, business and selling skills. In addition to daily sales associate responsibilities, the CCC/CCS maximizes sales by: Creating increased customer retention and loyalty Building lasting relationships and driving behaviors that grow brand awareness and hair color market share. Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, conduct product education both in store and virtually. Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists. The CCC/CCS is a vital role whose main focus is driving the color & curl business. This role requires extensive education provided through online guided learning and certification courses. Primary Duties You are the expert in Color & Curl/Texture and your primary duties surround this expertise! Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs. Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors. Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner. Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers. Stay informed regard