Job Description
About Are you ready to make a real difference in your community? Join our team as a 911 Dispatcher and become a vital lifeline between those in need and emergency services.We're looking for a calm, compassionate, and quick-thinking individual who thrives in a fast-paced environment and are passionate about helping others.About our Organization At the City, we are committed to employing individuals who reflect our community's diverse backgrounds, and this position is crucial in the success and strategic direction of a growing and evolving community.We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job.If you are an individual with similar experience listed here please consider applying.Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.About our Community Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty.Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round.You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city.Cedar Rapids - Why you should live here! About this Opportunity The first-line public safety professional that serves as the first of the first responders, responding to every class of emergency for which public safety services are requested.The Public Safety Telecommunicator's primary responsibility is to receive and process emergency and non-emergency calls for police, fire, emergency medical and other public safety services via telephone and other communication devices.Work is performed under immediate supervision but has some discretion in sending information or dispatching personnel, within closely prescribed and established procedural guidelines.The City of Cedar Rapids does not offer sponsorship for employment authorization.Essential Duties & Responsibilities Job Duties and Responsibilities Processes emergency and non-emergency calls for service while controlling the caller, collecting event specific information, assessing the information, selecting the proper call type and causing the appropriate response Interacts with the Computer Aided Dispatch (CAD) system including accurate data entry, effective screen navigation, prompt information retrieval and system integration Communicates with emergency personnel on the City's 800 MHz radio system by the appropriate use of talk groups or frequency coordination Demonstrates an understanding of the applicability of the incident command/management system, as authorized by the Joint Communications Agency /Police and Fire policy / procedure Performs all work duties and activities in accordance with City policies, procedures and safety practices Attends work regularly at the designated place and time Supports continuous process improvement initiatives Performs related work as required.Qualifications Required Education and Experience Graduation from High School or GED; and Experience in dispatching or in customer service, preferred.OR, Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.Excellent written, verbal and interpersonal communication skills Proficiency with Microsoft Office Ability to work collaboratively with diverse populations Required Licenses or Certifications Must be able to obtain National crime Information Center (NCIC) within six months from date of hire Must successfully complete NCIC background check, polygraph examination and be fingerprinted upon acceptance of offer of employment Pass and maintain the following within on year:CPR, Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch Work Schedule During training, new hires will rotate through all three shifts (7:00 AM-3:00 PM, 3:00 PM-11:00 PM, and 11:00 PM-7:00 AM).After training, shift assignments are determined through the departmental shift bid process based on seniority, and schedules may vary depending on operational needs Applicants should be prepared to work weekends, holidays, and varied shifts, including evenings, overnights, and overtime, as needed Flexibility is essential, as this is a 24/7/365 operation and all staff must be willing to work any shift.Hourly Rate Employees in this classification receive a step increase on their anniversary.The steps effective 06/14/2025 include:New Hire 1 year 2 years 3 years 4 years 5 years 6 years $27.74 $28.85 $30.00 $31.20 $32.45 $33.75 $35.11 Upon hire of a currently certified Dispatcher from an outside jurisdiction, entry pay will be calculated at the Joint Communications bargaining contract pay