AC Helper

Completes any assigned service calls, or repairs, or installations in a timely manner. Collects payment when assigned. Presents options and pricing to customers as authorized. Hours & Working Conditions (as designated) Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays) Overtime as required -On call over weekends as required May work outside, in crawlspaces, closets, and attics Work with sheet metal and sharp objects -Lifting and physical exertion required Duties and Responsibilities: Troubleshoot equipment and related job problems Present findings and options to customers, providing advise as needed/requested Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide Clean equipment/work area -Ensure complete customer satisfaction upon completion Complete all paperwork required by management Collect for work performed if required: documents, payment or signatures Maintain truck inventory -Keep assigned service vehicle organized and clean Track vehicle maintenance and alert management when maintenance is necessary Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call Provide customers with information and pricing on service agreements, accessories, and other comfort improvements Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age Perform equipment installations and /or maintenance work if needed Identify and suggest opportunities for quality and cost improvements Other duties as needed Job Requirements: EPA certified Preferred Ability to push, pull, lift and carry 50LBS capacity A valid driver’s license with good driving record as required by the company insurance carrier(s) Ability to Drive, walk, go up and down stairs, bend, reach, crawl in small places Ability to speak, write and read English Ability to troubleshoot and provide repairs, or service or installations with the quality of excellence required by Total Appliance technician level. Two or more years of experience in the direct position applied Ability to follow company processes instructions, directions, policies and procedures. Standard technician tools required. Neat, clean, and professional appearance Performance Metrics: Assignments or calls per day, experience, disposition and teamwork including regards for our organization. Meeting or beating industry time standards for assigned work by following company processes, policies, and procedures. Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS” Complete truck inventory, Truck maintenance, organization, and cleanliness Company tool maintenance and condition Generated Leads for the Company Attendance