Job Description
We’re partnering with a media organization seeking a Customer Success Manager who brings a sales-first mindset to managing and growing SMB advertising accounts. This role is approximately 80% account management and 20% sales, with a strong emphasis on driving revenue, identifying upsell opportunities, and actively engaging clients to grow their business . Pay : $40.57/hr Duration : 5/11/26-12/31/26 Location : Los Angeles, CA What You’ll Do Own and grow a portfolio of SMB advertising clients, driving adoption, retention, and revenue expansion Act as a strategic advisor—guiding clients through campaign setup, optimization, and performance improvement Identify and convert new sales opportunities within existing accounts and inbound demand Manage pipeline activity and outreach cadence (calls, emails, meetings) via Salesforce Partner cross-functionally with Product, Data, Ad Ops, Marketing, and Regulatory teams to deliver best-in-class client outcomes Analyze campaign performance and provide data-backed recommendations to improve ROI What We’re Looking For 2–5 years of experience in digital advertising, media sales, or client-facing revenue roles Recent direct sales experience required (non-agency background strongly preferred) Proven ability to identify and close opportunities , not just manage existing business Strong understanding of the digital advertising ecosystem (CTV, programmatic, or self-serve platforms a plus) Comfortable working in a fast-paced, startup-style environment with evolving priorities Highly collaborative with strong communication and client-facing skills Experience with CRM tools (Salesforce preferred) Please submit your resume for consideration. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate . Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/