Job Description
Job Description Hilo Benioff Medical Center, a community-focused hospital serving the East Hawaiʻi region, is seeking a detail-oriented Account Clerk to join our Patient Accounting team. This role plays a vital part in ensuring accurate billing, posting, and reconciliation of patient accounts while supporting high-quality financial services for our patients and community. Key Responsibilities Post, verify, and reconcile patient charges, payments, and adjustments for hospital services Prepare and submit billing to third-party payors and responsible parties with accuracy and timeliness Review and maintain patient account records, ensuring proper documentation and compliance Investigate and resolve billing discrepancies, errors, and account inconsistencies Communicate with patients, insurance providers, and internal departments regarding billing inquiries Provide support services including cashiering, payment processing, and assisting patients at the front counter REQUIRED QUALIFICATIONS : To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek. Class Title General Experience Specialized Experience Total Experience (years) Account Clerk I 1/2 0 1/2 Account Clerk II 1/2 1 1-1/2 Account Clerk III 1/2 2* 2-1/2 GENERAL EXPERIENCE : Applicants must possess six (6) months of work experience which demonstrated knowledge of arithmetic and spelling and possession of the abilities to follow oral and written directions; ability to write simply and directly; and ability to compare words and numbers quickly and accurately. SPECIALIZED EXPERIENCE : Work experience which involved posting to accounting records and other systematizing of fiscal information, i.e., computing, classifying and recording numerical data to keep sets of financial accounting records complete and to derive reports therefrom. Such experience must have demonstrated knowledge of standard accounting classification and terminology pertinent to accounts maintenance operations and office practices and procedures relating to the processing and recording of transactions and accounting information. This work must have involved reconciling accounts (i.e., checking for errors, balancing, and going back to original source document for verification); and the preparation of standard financial statements. SUPERVISORY APTITUDE : Applicants must possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, previous work experience in a position that demonstrates or performs supervisory functions or in similar work in which opportunities for demonstrating supervisory capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential. SUBSTITUTION OF EDUCATION FOR GENERAL CLERICAL EXPERIENCE: Graduation from high school with courses in basic English and arithmetic may be substituted for six (6) months of General Experience. Successful completion of a substantially full-time equivalent accounting curriculum: leading to a degree or diploma at an accredited business school, community college, or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements, may be substituted for Specialized Experience on the basis of one (1) year of such training for one (1) school year of experience, up to a maximum of two (2) years. Completion of one (1) school year of (more than one year program) substantially full-time accounting curriculum which normally leads to a degree or diploma at an accredited business school, community college, or other comparable institution which included accounting courses in double-entry procedures in analyzing, recording and summarizing transactions; and the preparation and interpretation of financial statements may be substituted for one (1) year of Specialized Experience. Education in an accredited university in a baccalaureate program may be substituted for Specialized Experience on the following basis: a) A baccalau