Job Description
Get to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection.Where We Are:We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.How We Support:With a 360 view of each individual, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances.We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity.We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination.Click Here to learn more about our services.Thrive Together:Our shared North Star unites us to provide the best patient experience.At Rivia Mind, we cultivate a collegial culture rooted in:A foundation of shared values and reciprocal support A mindset of curiosity, learning, and growth A spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.Job Summary Application Window:Until March 17, 2026 Anticipated Start Date:May 4th, 2026 2 days of in-person training in NYC within the first 2 weeks # of Openings:3 - 1 in NYC, 1 in Northern NJ, and 1 in Boston, MA Job Responsibilities & Qualifications We are looking for a highly motivated self-starter with a passion for improving access to mental healthcare resources.The Outreach Coordinator develops new referral relationships and supports ongoing existing relationships with established referring organizations.Referrals will stem from entities such as colleges and universities, primary care practices, specialists, community partners, private practice, health systems, clinics, etc.The Outreach Coordinator represents Rivia Mind in the market and will showcase knowledge of all applicable service offerings and attributes.This role will share feedback on market response to outreach messaging and provide insights on new referral sources.As part of our Growth team, the Outreach Coordinator will support efforts to help individuals and larger organizations understand the value of Rivia Mind and to establish and grow our referral volume from these entities.Responsibilities (70%) Referral Generation & Conversion:Proactively identify, engage, and secure new referrals through new and emerging referral partner organizations to drive growth.Engage in frequent (average 10 per week) travel within assigned territory for onsite drop-ins to new, emerging, or existing referring organizations, onsite meetings, B2B, and B2C events.Implement direct sales efforts, including cold calls (average 30 per week), targeted email campaigns (average 100 per week), and print materials delivered during onsite visits.Participate in extended travel for territory roadshows, networking events, or conferences, as required (average 3-4 per quarter).Utilize data insights such as recent new referral sources, recent new patient location, etc., to identify new referral source opportunities and tailor sales messages to the respective audience.Collaborate with the Marketing team to ensure the delivery of all digital and print materials to prospective partners, and outreach messaging is aligned with Rivia Mind's messaging framework.Maintain accurate records in Salesforce CRM to track outreach efforts, onsite visits, and relationship status, noting potential for referral growth with detailed notes regarding referral process, patient mix, and strategic next steps.Provide feedback and insights on outreach patterns and where opportunities exist or are lacking to inform the overall outreach strategy.Share findings and collaborate with peers to drive overall team growth and understanding.Capitalize on organic provider referrals through outreach aimed at establishing a robust referral pipeline.Prepare reports on referral lead generation, conversion rates, engagement, and outcomes to assess performance against territory goals.Regularly engage in territory mapping to understand key hospital systems, primary care groups, colleges, and insurance networks to optimize strategic outreach and relationship-building efforts.(20%) Referral Partner Relationship Management:Maintain and nurture relationships with existing referring organizations, specifically with individual referring providers, to enhance referral volume and partner satisfaction.Maintain consistent communication with referral partners to ensure ongoing engagement and satisfaction with at least quarterly, ideally monthly, check-ins either virtually or in-person.Conduct routine onsite visits and meetings to strengthen relationships, address concerns, and offer tailored solutions.Monitor partner feedback on the referral process and pati