Job Description
Account Manager (7638) Overview of Role We are looking for a highly skilled and experienced Account Manager who will be responsible for managing specific strategic customer accounts, ensuring their complex requirements are met, and driving satisfaction through deep technical engagement and proactive program management. The ideal candidate will have a profound understanding of advanced semiconductor technology, exceptional cross-functional leadership skills, and a proven ability to nurture client relationships to achieve business objectives and drive advanced node adoption. Responsibilities: Manage assigned strategic customer accounts to achieve and exceed revenue and advanced node adoption targets. Work to optimize pricing strategies and manage YoY rate discussions, ensuring alignment with customer and corporate strategy. Drive customer satisfaction through proactive engagement, expert issue resolution, and strategic program management, including crisis situations. Identify and develop new business opportunities within existing accounts, particularly for advanced technologies and NPIs, and support high-value new client acquisition. Ensure accurate and strategic sales forecasting for managed accounts, reflecting market insights and customer roadmaps. Collaborate extensively with internal teams (e.g., FTS, FAE, RD, CSV, Operations) to align on business strategies, facilitate successful NPI bring-up, optimize capacity allocation, and improve overall account management processes and efficiency. Lead technical and commercial engagement for advanced process nodes from early R&D involvement through successful production ramping. • Develop and sustain strong, executive-level relationships, understanding customer roadmaps, strategic objectives, and organizational dynamics to proactively align TSMC's capabilities. • The role includes significant domestic and international business travel as required. Key Performance Indicators: Accomplishment of annual ASP and wafer quantity targets for assigned accounts, with a strong focus on advanced process node adoption and design wins. Effectiveness in leading and delivering complex Engineering / Technology services, including successful process transfer activities and NPI ramp-ups for clients. Successful management and resolution of critical customer issues and crisis situations, resulting in improved customer satisfaction. Accuracy of forecast allocation mix performance for managed accounts, reflecting deep understanding of customer requirements and market trends. Quality and quantity of orders/bookings from assigned strategic customers, demonstrating sustained growth and new business acquisition. Annual Customer Satisfaction Rating for managed accounts, including improved QBR performance. Requirements: Education: Master’s degree in Electrical Engineering (EE), Materials Science and Engineering, or a related technical field is highly preferred; MBA is a plus. Minimum of a BS degree in a relevant technical discipline. Experience: 12+ years of progressive experience in the semiconductor industry, with a significant track record in customer-facing business management, preferably in a strategic account management, technical program management, or customer service program management capacity within a foundry or IDM environment. Technical Depth: Knowledge of semiconductor manufacturing processes, advanced process nodes (e.g., N7, N10, N14, N28, N45, and beyond), and a demonstrated ability to engage technically with customers on complex design, NPI, and production challenges. Experience with specific technologies like CoWoS is a strong asset. Relationship & Influence: Proven ability to develop and maintain strong, executive-level relationships with key stakeholders, both internally and externally, understanding customer politics and influencing strategic decisions. Program Management Skills: Demonstrable program management skills to lead complex initiatives, prioritize resources, and drive cross-functional teams to resolve critical issues and achieve strategic objectives. Business Acumen: Strong negotiation, problem-solving, and a proactive customer-centric approach, coupled with strong business acumen for pricing, forecasting, and strategic account growth. Results-Oriented: Ability to perform effectively under pressure, manage crises, and consistently deliver outstanding results and drive customer satisfaction. Strategic Opportunity Identification: Proactive ability to identify