Job Description
Watts Sales Support We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. Scope of Position This highly motivated individual, as part of the Sales team, will support key initiatives by keeping projects organized, maintaining cross-department communication, and delivering strong customer service. The role includes cross-training in core departments and handling tasks such as report creation, mass emails, and contractor map updates, with sales activities increasingly integrated as automations grow. No direct reports. This position reports to Inside Sales Manager. This role is onsite and is based in Escondido, California. Primary Job Duties and Responsibilities Support the sales and account teams by managing administrative tasks such as updating customer files, saving documents and images to the server, and sending client follow-up emails Serve as a point of contact for client and team communications, including returning and taking messages, speaking with clients about the Leak Defense System, and collecting payment information. Maintaining and growing relationships with business partners and customers through tradeshows, insurance conferences, and virtual/in-person training Assist in coordinating project timelines, deliverables, and internal collaboration among team members Tracking deliverables and creating process documentation Maintain and manage client records, communication logs, and documentation in CRM systems Work efficiently across multiple platforms including CRM databases, Microsoft Office Suite, Microsoft Teams, and shared servers CRM system configuration, workflow setup, field creation and automated processes. Schedule and coordinate meetings, ensuring all necessary materials and updates are prepared Collaborate with various departments and delegate tasks as needed to ensure smooth operations Stay up-to-date on processes across multiple departments in order to evaluate departmental needs and help maintain clear procedures Assume responsibility for other projects and duties as assigned by the manager. Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency) Required Qualifications Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field is preferred 2+ years of progressive experience in customer service, sales support, administrative support or related professional roles. Excellent verbal and written communication skills Strong customer service orientation with a positive, team-focused attitude Technical proficiency including ability to operate scanners, printers, and computers in a professional environment Proven ability to manage workflows, multitask across platforms and prioritize task in a fast-paced, deadline-driven environment. Strong interpersonal skills and ability to coordinate with multiple team members Experience in sales and customer service preferred Experience in an administrative, sales support, or customer service role preferred Self-assured & proactive approach Preferred Qualifications CRM systems (e.g., Salesforce, HubSpot, or similar) Microsoft Excel, Word, Office 365 Microsoft Teams General Applicable Company Competencies Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions: While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Escondido, California location (Monday Friday). Your scheduled work hours will be communicated to you by your manager. Physical Requirements: Specific physical abilities required for this position includ