Job Description
Account Manager, ClaimsXM - Remote/Nationwide life insurance, paid holidays, sick time, tuition assistance, 401(k) United States, North Carolina, Charlotte Apr 23, 2026 About You You are a person who loves is passionate about developing and nurturing strategic partnerships and clients, serving as a trusted advisor, and aligning solutions with their overarching business goals in a hosted payer health care system. In the role of ClaimsXM Account Manager, you will be responsible for various team policies and targets, engaging with internal and external teams for effective outcomes. Tell us about your experience with Account Management. Are you a team player and a self‑motivator? We are counting on you to manage multiple projects using your problem‑solving skills. We are looking for someone UNCOMMON. What is uncommon about you? Are you highly committed? Are you team‑oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you. About The Position Your primary responsibilities will include collaborating with internal and external stakeholders to ensure alignment of priorities, managing the day‑to‑day relationship with clients, and serving as the main point of contact for all client inquiries. Collaborate with internal and external stakeholders ensuring alignment of priorities. Manage the day‑to‑day relationship with clients, building and maintaining strong working relationships. Point of contact regarding all client inquiries; liaise with clients regularly (responding to briefs, attending meetings, status reporting, information seeking, managing milestones and approvals). Develop an understanding of the brand and take responsibility for ensuring output is accurate, compliant and of the highest quality. Identify and manage risks and issues for both current and future initiatives, escalating where required. Monitor performance, contracts, budgets including but not limited to project health and report on KPIs regularly. Minimum Requirements Minimum three years of working in a position within the healthcare industry with client‑facing communication responsibilities. Bachelor's degree in communication or a similar related field preferred. In lieu of a degree, a minimum of seven years of experience will be considered. Calm and pragmatic, with a can‑do attitude. Ability to multitask in a fast‑paced environment. Aptitude to convey information clearly, listen actively, and respond thoughtfully. Maintaining a professional demeanor and representing Signature Performance/ClaimsXM effectively. About Us Signature Performance is dedicated to lowering healthcare administrative costs for federal government agencies, payers, and providers. Our mission is to improve the health of our clients' businesses and to enrich the lives of the people who work with us. We are committed to fostering a culture of Passion, Courage, Integrity, and Respect. About the Benefits When you are a member of Signature Performance, you are part of a solutions‑based organization that emphasizes work‑life balance and professional growth. Health Insurance Fully Paid Life Insurance Fully Paid Short‑ & Long‑Term Disability Paid Vacation Paid Sick Leave Paid Holidays Professional Development and Tuition Assistance Program 401(k) Program with Employer Match Security Requirements U.S. Citizenship or naturalized citizenship is required for this position. All work must be completed in the continental United States, Alaska, or Hawaii. Work Schedule Monday through Friday, 8:00 am to 5:00 pm CST (Standard Operating Business Hours) Compensation Compensation Range: $110,000 – $130,000 per year Position Type Full Time