Job Description
The Account Manager is responsible for supporting the growth and retention of an assigned portfolio of clients by building strong relationships, understanding customer needs, and delivering ongoing value. This role is ideal for a motivated, customer-focused professional who enjoys problem-solving, developing relationships, and helping clients succeed. Working primarily with small to mid-sized businesses in the commercial construction industry—including General Contractors, Subcontractors, and related segments—the Account Manager will partner closely with clients to identify opportunities for growth, address challenges, and ensure a positive customer experience. Success in this role comes from curiosity, communication, and a proactive approach to supporting customers throughout their lifecycle. This is a full-time position and reports directly to the Director, Regional Sales. Preferred Location This is a remote, home-office based role. Candidates located in the continental US will be considered. Travel Requirements A willingness to travel as needed for face-to-face meetings with accounts is required for this position. Essential Functions Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction Develop and execute strategic account plans to drive revenue growth, including upselling, renewals, and expansion opportunities Proactively identify risks to retention by uncovering customer dissatisfaction early and addressing concerns Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery Use data and insights to reinforce product value and effectively overcome objections Partner cross-functionally with Marketing,