Job Description
We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries. Must have a QuickBooks account or be willing to download and utilize the free trial version. This is a fully remote role, but candidates must be located in the following states: Alabama Arizona Colorado FloridaI daho Iowa Kentucky Michigan Minnesota Mississippi Missouri Montana New York North Carolina North Dakota Oklahoma Pennsylvania South Carolina South Dakota TexasVirginia Wisconsin Wyoming Requirements Active user of QuickBooks Online (QBO) Proven experience in accounting or bookkeeping Prior experience with omnichannel chat support Strong understanding of financial concepts and data analysis Ability to handle complex, data-driven accounting questions Experience working with SMB clients is preferred. Responsibilities Respond to customer queries via omni chat platforms Handle accounting-related questions requiring deep financial expertise Support SMB business owners with bookkeeping and financial guidance Analyze and interpret financial data to provide accurate responses Complete assigned PPT-based tasks as needed Nice To Have SMB business owners with hands-on accounting experience Previously engaged experts with relevant domain expertise Accountants/bookkeepers comfortable with high-volume, data-heavy queries