Accounts Receivable Representative

The accounts receivable representative is responsible for accurately receiving and applying payments and credits to the correct customer account and invoice. They are responsible for providing top-notch customer service to internal and external customers. The accounts receivable representative will take ownership of the AR department and the department’s goals. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; and keeping records of collection and status of accounts. Task · Answer customer questions regarding problems with their accounts. · Record information about financial status of customers and status of collection efforts. · Perform various administrative functions for new customers such as running credit on new credit applications, establishing credit limits, recording address changes, and purging the records of old customers. · Receive payments and post amounts paid to customer accounts. · Negotiate credit extensions when necessary. Work Activities · Getting Information · Interacting With Computers · Communicating with Supervisors and peers · Documenting/Recording Information · Communicating with Persons Outside Organization · Resolving Conflicts and Negotiating with Others · Organizing, Planning, and Prioritizing Work · Processing Information · Making Decisions and Solving Problems · Establishing and Maintaining Interpersonal Relationships Detailed Work Activities · Display top-notch customer service skills as you answer inbound inquiries from our customers and brokers, and build relationships with customer accounting contacts · Apply payments received by check, ACH, and credit card accurately with notes or information as needed · Apply credits accurately with information from customers or management · Collect deposits, payments or fees. · Verify credit applications for accuracy · Determine credit worthiness of future customers and extend appropriate credit based on credit reports · Ensure accurate set up of new customers within Revenova, CargoWise and NetSuite (when appropriate) · Maintain high quality internal & external relationship management · Settle payments with customers, keeping sales reps informed as needed · Resolve payment disputes thoroughly, involving management when appropriate · Pull weekly reports and distribute for internal review · Strive to meet & exceed aging goals on a consistent basis · Frequently corresponds with internal and external persons via telephone, email, and face-to-face · Attends and participates in departmental meetings Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits 401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to Commute: Dallas, OR 97338 (Required) Ability to Relocate: Dallas, OR 97338: Relocate before starting work (Required) Work Location: In person