Job Description
Responsibilities Provide Level-3 application support for IBM Financial Transaction Manager (FTM) ACH retail payments processing software including rotating 24x7 on-call support. Under limited supervision, assist in all activities associated with the installation, configuration, and initial testing of IBM's Financial Transaction Manager for ACH (FTM ACH) solution, running on IBM AIX platforms. Design deployment packages and author installation instructions to produce a high-quality, repeatable deployment process. Provide Level-3 technical support for production issues, testing activities, root cause analysis, and permanent remediation. Work with other teams to standardize, refine, and constantly improve FTM ACH deployment practices and documentation. Develop, write, and execute automated test plans and scripts in support of initial software verification testing. With little or no direction, use application development tools and utilities to analyze, research, troubleshoot, and resolve complex software problems. With limited guidance, write scripts to automate deployment steps, monitor system health, perform automated testing, and interface with other on-premise platforms and applications. Requirements 3+ years of experience providing Level-3 application support for IBM FTM ACH retail payments processing software. Strong Unix (IBM AIX) technical skills. Experience providing Level-3 technical support for production issues, testing activities, root cause analysis, and permanent remediation. Strong troubleshooting skills and ability to perform thorough, methodical research to investigate problems and produce detailed written explanations of research results. Experience in system installation, configuration, build, deployment, automation, and support in a complex, distributed environment. Demonstrated ability to coordinate the resolution of complex problems under stressful situations. Ability to provide rotating 24x7 on-call support. Preferred Experience with WebSphere, Db2, MQ, or transferable skills. Experience using ServiceNow, Jira, automated testing tools and concepts, SharePoint, and Visio. This is a 12-month 100% REMOTE Contract opportunity. 100% Paid employee Medical/Dental Benefits, Paid Time Off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.