Job Description
This position supports the processing of student inquiries for Messiah University and helps maintain the integrity of undergraduate and graduate admissions records.Responsibilities include responding to information requests, reviewing and updating admissions records, and providing assistance to the Data Entry and Application Processor with transcript and application processing as needed.Responsibilities Primary Duties Process paper and electronic inquiries from various sources, including mail, phone, email, counselor visits, third-party entities, event registrations, and campus visits.Manage and process bulk inquiry lists using Excel, CRM software, and data transfer or import tools.Update organizational records in the University's CRM system based on returned mail or interactions with students and applicants.Maintain a thorough understanding of the application data entry process to provide assistance when needed.Support the review of bounced emails and update admissions records accordingly.Assist in reviewing and correcting inconsistencies in school records for both graduate and undergraduate admissions.Help maintain, update, record, scan, and process student application files and transcripts for both graduate and undergraduate admissions, including both electronic and paper formats.Ensure consistent and reliable attendance.Secondary Duties Maintain basic knowledge of Messiah University admissions process and the University community in order to channel routine questions submitted by students and their parents to appropriate staff or campus offices.Perform secretarial and general office duties in support of the Admissions Data Services Office processes.Other duties as assigned.Qualifications Education Required High school diploma or equivalent Education Preferred Microsoft Office Certification preferred Experience Required N/A Experience Preferred Microsoft Office Certification; spreadsheet management, document imaging, data entry, Experience with student information systems and/or customer relationship management systems (such as Slate) Skills, Characteristics Required Exceptional typing skills with a high degree of accuracy.Proficiency in Microsoft Excel and other productivity software.Strong attention to detail and a commitment to accuracy.Highly organized with the ability to manage multiple tasks efficiently.Capable of maintaining strict confidentiality when handling sensitive data.Friendly, helpful, and efficient interpersonal skills, especially for phone and email communication.Flexibility to adapt to changing priorities and perform additional tasks as assigned by the Admissions Records Coordinator.Special Working Conditions N/A Driving Requirements N/A About Us Messiah University's commitment to diversity and inclusive excellence draws inspiration from its mission to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society. The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity.Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession.Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement..