Job Description
Description Leidos is seeking a Adaptive Technology Technician-_Senior to support the SEC ISS contract by delivering enterprise assistive technology services, including screen readers, speech recognition tools, and Braille display support, to enable accessible, secure, and mission-ready end-user operations. This role assesses user needs, engineers adaptive solutions, and ensures assistive software and hardware integrate with SEC endpoint, authentication, and cybersecurity requirements across Windows and mobile environments. The technician partners with EUT and service desk teams to install, test, patch, and sustain adaptive tools while maintaining documentation, SOP alignment, and status reporting expected under ISS service delivery. The position directly supports ISS PWS objectives for customer service excellence, secure operations, and SLA-aligned service delivery, while fulfilling staffing-matrix accessibility requirements under Section 508, WCAG, and federal cybersecurity standards. Primary Responsibilities Accessibility Assessment and Solution Engineering Assess individual accessibility requirements and evaluate functional, technical, and compliance constraints in enterprise environments. Recommend and configure assistive/adaptive technologies that align with user needs, Section 508/WCAG requirements, and SEC usability standards. Validate solution effectiveness through user testing and stakeholder reviews before production deployment. Define approved hardware and software options, including screen readers, Braille displays, voice input tools, and alternative pointing devices. Adaptive Technology Implementation and Sustainment Install, configure, test, and maintain assistive software and hardware in coordination with EUT and endpoint support teams. Integrate adaptive technologies with enterprise services, including endpoint baselines, identity/authentication controls, and approved security policies. Troubleshoot escalated accessibility incidents and service requests, performing root-cause analysis and timely restoration of service. Compliance, Security, and Operational Governance Ensure deployed solutions comply with federal accessibility standards (Section 508 and WCAG) and SEC cybersecurity requirements. Support operational readiness by documenting configurations, change impacts, and support procedures in government-approved systems. Contribute to vulnerability and remediation activities affecting adaptive tools, including patch compliance and risk tracking. Coordinate with stakeholders and governance processes to keep adaptive services aligned with contract and policy changes. Training, Documentation, and Service Reporting Provide end-user and support-team training on assistive technologies, usage patterns, and troubleshooting workflows. Maintain clear SOPs, knowledge articles, and technical documentation for repeatable support and audit readiness. Record activities, outcomes, and issue status in ServiceNow ticketing/reporting workflows consistent with ISS service management expectations. Deliver accurate status updates and performance inputs to support SLA tracking, trend reporting, and continuous improvement. Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required). Education: Bachelors degree and 4-8 years of experience. Additional experience and education may be considered in lieu of a degree. Experience 4+ years of experience testing, implementing, and supporting assistive/adaptive technologies in enterprise IT environments. Demonstrated experience configuring and sustaining accessibility tools across Windows and mobile platforms. Proven experience troubleshooting complex accessibility issues, managing software patching/supersedence, and producing end-user/support documentation and training. Technical Skills Screen readers, screen magnifiers, and text-to-speech platforms Speech recognition and voice recognition software Alternative input devices and adaptive hardware (e.g., Braille displays, ergonomic keyboards, specialized pointing devices) Section 508 and WCAG accessibility compliance Enterprise endpoint support in Windows and mobile environments Adaptive software patching, version control, and supersedence management Accessibility-focused troubleshooting, testing, and validation Authentication/access compatibility support for assistive tools Technical documentation, SOP development, and user training Cross-team collaboration with EUT/service desk stakeholders in ServiceNow-driven, ticket-based operations