Job Description
Position Overview BE A PART OF SOMETHING AMAZING. The City is pleased to offer a summer internship for a dynamic high school student eager to explore the ins and outs of local government. During this 8-week program, you will dive into real-world challenges and projects, gaining hands-on experience that sets the stage for your professional journey. As an intern, you will tackle diverse tasks, from addressing complex issues to contributing to the City's diversity, equity and inclusion initiatives, your work will directly benefit the Wilsonville Community! This internship will be 20 hours per week*, while providing practical experience. Ready to kickstart your career in public service or discover if this is that path you want to pursue? Apply today to lay the groundwork for your career in public service! The City of Wilsonville needs a bright addition to our team! If you are an enthusiastic high school student looking for a meaningful way to spend your summer, apply today and join our team! Work schedule will be Wednesday, Thursday and Friday between the hours of 8-5pm, a total of 20 hours of your choosing. There may be some evening meetings associated with the student's work. ______________________________________________________ Under direct supervision, assists with researching, compiling information and preparing materials for staff or committees; presenting at City Board or Council meetings; and learning about city operations. Distinguishing Characteristics Positions in the intern classification perform technical, paraprofessional and/or professional duties for City departments. Assignments are performed under close supervision and vary by department assignments. Training and assigned duties are related to and enhance the technical and/or academic program and introduce interns to the applicable knowledge, skills and abilities for entry-level positions. This classification provides temporary employment for students to apply practical application of academic courses and training. The duties assigned should reflect similar assignments of other temporary technical, paraprofessional and professional positions. An internship does not guarantee employment as a regular employee. Responsibilities ESSENTIAL JOB FUNCTIONS The following tasks are representative and not to be considered all inclusive. Assist administration department by performing research and analysis of a broad spectrum of materials. Draft documents and related memoranda. Prepare information as requested. Participate internal meetings and attend committee meetings such as the Tourism Promotion Committee, Diversity, Equity and Inclusion Committee and City Council meetings. Meet with various departments to assist with various projects Attend site visits, department meetings, and informational interviews with executive team staff members Prepare for and present at City Board or Council meetings Attends and participates in staff meetings and trainings/workshops which provide for an increasing awareness of general knowledge of programs and current practices. May assist professional staff in phases of more complex work. Participates in various phases of a planned training and evaluation internship program; collaborates closely with assigned mentor(s). Performs duties that help the student learn policy, procedures, guidelines and standards for successful work performance. Complete other tasks as assigned. Customer Service Standards for Employees These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities. Communication Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email. Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else. Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist. Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met. Address difficult or contentious issues in a constructive manner. Be positive and enthusiastic when speaking with customers. Respect Be courteous and polite. Treat customers with dignity and respect. Understand customer's expectations and treat them as a priority. Actively listen and give customer undivided attention. Appreciate differing perspectives, opinions, an