Job Description
Administrative Assistant (4722C) - 84089 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive.Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice.Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice.Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan.At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations).Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential.We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.Find out more about how you can grow your career at UC Berkeley.Departmental Overview Residential and Student Services Programs (RSSP) is part of the Division of Student Affairs under the direction of the Associate Vice Chancellor of RSSP.RSSP provides residential student housing, family housing, residential life programs, facilities services (maintenance/design, custodial, desk operations) self-operated dining services for undergraduate and graduate students and their families, as well as child care services for students, faculty, and staff.RSSP also conducts a year-round conference business, operates seven campus restaurants and manages several faculty apartments.Position Summary Reporting to the Facilities Manager (FM), the Administrative Assistant serves as the operational lead and primary public face of a high-volume residential unit.This role integrates complex administrative support, student personnel leadership, and facilities coordination to ensure a seamless 24/7/365 living environment for residents and guests.As the Facilities Manager's key tactical partner, the incumbent translates departmental goals into seamless service delivery, protecting the University's operational integrity through proactive problem-solving, high-level troubleshooting, and rigorous customer service.The incumbent directs the daily lifecycle of the unit's front desk and mailroom, serving as the primary lead for a team of 20-25 student staff members.This includes managing the full employment cycle-from recruitment and onboarding to scheduling and performance monitoring-to ensure the daily execution of unit functions.As a critical liaison, the position orchestrates vital communication between residents and campus partners-including ResLife, Berkeley Housing, Maintenance & Trades, and Summer Conference Housing-to resolve facilities issues, manage student conduct investigations, coordinate residential relocations, among other critical tasks.These responsibilities require meticulous key inventory control, proactive work order monitoring, and financial stewardship of departmental purchases and recharges.Beyond daily operations, the role provides essential logistical oversight for seasonal events, including academic Spring and Fall Move-In/Out and the Summer Conference Housing program.The successful candidate will be an agile problem-solver capable of independently navigating shifting priorities to maintain rigorous safety and compliance standards.By identifying workflow inefficiencies and innovating Standard Operating Procedures, the incumbent proactively enhances operational performance and ensures high service standards within a fast-paced, multicultural university environment.Recognizing the impact of frontline operations, failure to provide effective customer service for residents could result in reputational risk for the University and downstream financial impact on occupancy management and revenue generation.The position is required to be an on-site position with infrequent opportunities for remote work as approved by the Facilities Manager and Director of Residential Operations and Emergency Planning.Application Review Date The First Review Date for this job is:02/16/2026.Responsibilities Administrative Functions & Customer Service Responsible for daily unit operations by providing high-level service to residents, staff, and vendors; handle all incoming communications (in-person, calls, emails, voicemails) and provide accurate referrals to RSSP and campus partners.Direct a team of student assistants in the day-to-day execution of mailroom functions, ensuring t